Plumbing Customer Service Coordinator

2 weeks ago


Daly City, California, United States Works Plumbing Full time
Job Overview

Works Plumbing is seeking to fill the role of full-time and part-time Plumbing Dispatchers / Customer Service Representatives. If you excel in communication and enjoy delivering exceptional customer service in a dynamic office setting, this opportunity may be ideal for you.

This position offers a competitive hourly wage along with flexible scheduling. There are no mandatory shifts on weekends, and on-call duties are not required. For those interested in weekend work, optional shifts are available. Additionally, we provide medical, dental, life insurance, paid vacation, paid time off (PTO), and comprehensive training.


About Works Plumbing

Since its inception in 2000, Works Plumbing has been dedicated to delivering full-service plumbing maintenance and repairs, including 24/7 clogged drain cleaning and specialized water heater services. Our commitment to affordability and quality drives us to continually assess our operational costs, ensuring our clients receive excellent service without excessive charges.

We believe that our success hinges on our dedicated employees, which is why we focus on hiring and retaining top talent. Our team enjoys competitive compensation, valuable benefits, and a supportive work atmosphere.


Daily Responsibilities

As a Plumbing Customer Service Representative, your day begins with a commitment to ensuring our clients feel valued and receive outstanding service. Most of your time will be spent in an office environment, engaging with clients via phone and computer. You will handle incoming calls, assist clients with their plumbing inquiries, and coordinate service calls for our field technicians.

Attention to detail is crucial as you will schedule appointments to ensure timely service while optimizing our technicians' efficiency. Keeping clients informed and updated is part of your role, and you will enjoy the variety of tasks that come with the position. Your efforts will contribute to client satisfaction and smooth operations.


Qualifications
  • Strong communication and phone skills
  • Positive and enthusiastic demeanor
  • Basic computer proficiency
  • Ability to pass a background check and drug screening

Are you adept at managing your time effectively? Do you possess a keen eye for detail and the ability to create efficient schedules? If you have excellent customer service skills and enjoy engaging with others over the phone, this role may be a great fit for you.


Next Steps

If you believe you would be a suitable candidate for this office position, please complete our initial 3-minute, mobile-friendly application for us to review your information. We look forward to learning more about you.



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