Customer Service Front End Leader

2 weeks ago


Daly City, California, United States Burlington Full time

About Burlington: At Burlington, we value the diverse elements that enhance our communities where we operate. If you aspire to advance your retail career within a supportive and inclusive organization, consider the role of a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor.

Position Overview: As a Customer Service Front End Leader, you will play a crucial role in the store leadership team, collaborating closely with Store Management in various areas including Merchandising, Customer Service, Operations, and Human Resources. This leadership role serves as a pathway to management opportunities within our growing organization. Are you a proactive individual capable of efficiently overseeing store operations? If you are a recognized leader who appreciates the importance of fostering strong teams and partnerships to achieve results, this position may be ideal for you.

Core Values at Burlington:

  • Drive Results
  • Trust & Respect Each Other
  • Build Teams & Partnerships

Benefits Offered:

  • Opportunities for Growth
  • Competitive Compensation
  • Flexible Scheduling
  • 15-30% Associate Discount
  • Medical, Dental, and Vision Insurance
  • Employee Assistance Program
  • Life and Disability Coverage
  • Paid Time Off
  • Paid Holidays
  • 401(k) Plan

Key Responsibilities:

  • Oversee all store operations and team members while acting as Manager on Duty.
  • Enhance sales performance through training, development, and coaching of team members.
  • Ensure safety for both customers and staff by adhering to company policies.
  • Foster a diverse culture rooted in teamwork and collaboration.
  • Address issues and concerns, making informed decisions while supervising front-end operations to guarantee exceptional, friendly, and professional customer service.
  • Support our Asset Protection strategies to minimize loss.
  • Assist in the recruitment, interviewing, and onboarding of new team members.
  • Engage in weekly workload planning meetings.
  • Encourage community involvement through company programs and partnerships.
  • Coordinate meal and break schedules while monitoring adherence to work schedules.

Qualifications:

  • Minimum of 1 year of supervisory experience in an off-price, big box, or specialty retail environment.
  • Strong interpersonal skills with a positive and engaging demeanor.
  • Availability to work a full-time schedule, including nights, weekends, and holidays as necessary.
  • Capability to lift and handle merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods.

Growth Opportunities: As Burlington expands, we offer numerous training and development opportunities for our associates to grow alongside us.

Compensation: Base Pay ranges from $19 to $21 per hour.



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