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Customer Service Representative

4 weeks ago


Salt Lake, Utah, United States Black Diamond Experts Full time
Customer Service Representative

Black Diamond Experts is a leading residential service company in Utah, specializing in Electrical, Plumbing, and HVAC services. We're seeking a Customer Service Representative to join our team, providing exceptional customer experiences and ensuring our customers receive top-notch service.

Key Responsibilities:
  • Answer incoming calls promptly and professionally
  • Make outbound calls to schedule, reschedule maintenance appointments or other services
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Utilize excellent verbal and written communication skills
  • Ability to multitask with attention to detail
  • Proficiency in typing and Google Docs
  • Maximize computer skills by working with our CRM ServiceTitan, Spreadsheets, Slack, and more
What We Offer:
  • Top wages
  • Paid training
  • 100% paid employee health plan
  • 100% paid employee dental plan
  • Family health & dental plan contribution
  • Company-paid life and accidental insurance
  • 401k + contribution
  • Paid time off, holiday pay, and voluntary time off
  • Monthly company BBQs and department potlucks
  • Weekly opportunity to win bingo and receive a gift card

Black Diamond Experts has over a decade of experience and a generation of loyal customers. We're committed to superior quality work and are looking for a dedicated individual to join our team.