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Customer Service Representative
4 weeks ago
Black Diamond Experts is a leading residential service company in Utah, specializing in Electrical, Plumbing, and HVAC services. We're seeking a Customer Service Representative to join our team, providing exceptional customer experiences and ensuring our customers receive top-notch service.
Key Responsibilities:- Answer incoming calls promptly and professionally
- Make outbound calls to schedule, reschedule maintenance appointments or other services
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Utilize excellent verbal and written communication skills
- Ability to multitask with attention to detail
- Proficiency in typing and Google Docs
- Maximize computer skills by working with our CRM ServiceTitan, Spreadsheets, Slack, and more
- Top wages
- Paid training
- 100% paid employee health plan
- 100% paid employee dental plan
- Family health & dental plan contribution
- Company-paid life and accidental insurance
- 401k + contribution
- Paid time off, holiday pay, and voluntary time off
- Monthly company BBQs and department potlucks
- Weekly opportunity to win bingo and receive a gift card
Black Diamond Experts has over a decade of experience and a generation of loyal customers. We're committed to superior quality work and are looking for a dedicated individual to join our team.