Collection Operations Manager

2 weeks ago

Saint Louis Park, Minnesota, United States THE RIGHT STAFF Full time

Collection Manager – Direct-Hire – Hybrid Opportunity

We are seeking an experienced leader to spearhead our client's collection operations, guiding a team of collectors and team leads to achieve and surpass performance goals.

Key Responsibilities:

  • Oversee a team of 12-15 collectors and 2 team leads, focusing on their performance, development, and career growth.
  • Set and drive collection targets for both clients and staff, and design strategies to maximize recovery rates.
  • Build and sustain strong client relationships, managing their expectations and enhancing their experience.
  • Address personnel issues, and manage the hiring, training, and termination processes for collection staff.
  • Generate and analyze comprehensive reports at the client and individual collector levels.
  • Manage budgetary aspects, including payroll, bonuses, incentives, and revenue forecasts.

Requirements:

  • High school diploma or equivalent required, associate or bachelor's degree preferred.
  • Intermediate to advanced proficiency in Excel and other Microsoft Office applications required.
  • Proven track record with 3-5 years in credit and collections, including at least one year in a managerial role required. Experience in Probate is advantageous and preferred.
  • Solid understanding of the Fair Debt Collection Practices Act and relevant state and federal collection laws required.
  • Experience with Artiva debt collection software, Guaranteed Contacts, and LiveVox dialer is preferred.
  • Successful completion of Drug test, Criminal Background Check, Employment Verification, Education Verification, and Credit Check required.

Benefits and Compensation:

  • Direct Hire Opportunity with a competitive benefits package included.
  • Pay is $65k to $75k + quarterly incentive bonus.
  • Schedule is Monday, Tuesday, and Thursdays from 8 am to 5 pm, Wednesdays from 10 am to 7 pm, and rotating Fridays from 8 am to 2 pm or 11 am to 5 pm. Bi-monthly rotating Sat hours required from 8 am to 12 pm.
  • Hybrid schedule, 3 days onsite and 2 days remote.
  • Office located in St. Louis Park, MN.

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