Customer Service Manager

16 hours ago


Cheektowaga, United States Public Storage Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service-Self Storage Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring seamless day-to-day operations.

Key Responsibilities
  • Provide top-notch customer service to our clients, addressing their storage needs and concerns in a professional and courteous manner.
  • Manage storage facilities, including daily inspections, inventory management, and cash handling.
  • Assess customer storage needs and make recommendations on storage solutions, including selling packing and moving supplies.
  • Collaborate with colleagues to ensure efficient and effective operations, including auditing cash drawers and making bank deposits.
  • Communicate with customers regarding payment reminders and collections, ensuring timely payments and resolving any issues that may arise.
Requirements
  • 1-2 years of experience in customer-facing roles, preferably in sales or customer service environments.
  • Ability to work independently and as part of a team, with excellent communication and problem-solving skills.
  • Valid driver's license and reliable transportation, with mileage reimbursement provided for work-related travel.
  • Ability to lift up to 35 pounds and spend up to 50% of work time outdoors, including walking and climbing stairs.
What We Offer
  • Competitive hourly rate of $15.50, paid weekly.
  • Flexible and full-time schedules, with opportunities for career growth and professional development.
  • Comprehensive benefits package, including medical, dental, vision, 401(k) with match, paid time off, and more.
  • On-site company housing available at many locations, with performance and tenure requirements.
  • Performance-based bonuses and opportunities for advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please apply today



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