Customer Support Team Leader
23 hours ago
**About Us**
Objective Corp is a leading provider of software solutions to the Public Sector and Regulated Industry.
**Job Summary**
We are seeking a highly skilled Customer Support Team Leader to join our UK support team. As a key member of our team, you will be responsible for the operations leadership of the UK support team and the delivery of product support services.
**Key Responsibilities**
- Manage and coach the team on best practices, establishing continuous improvement while maintaining governance to the highest standard.
- Provide remote product technical support to customers, obtaining a solid understanding of the customer issue, diagnosing, and providing an appropriate solution.
- Maintain up-to-date and relevant technical knowledge of Objective solutions and the environments in which they run.
- Take ownership of designated customers and build a positive relationship.
**Requirements**
- 2+ years of experience managing a small team.
- 3+ years in a post-sales role delivering technical support services to external customers.
- Sound knowledge of SQL, Windows/Unix Operating System.
- Experience with one of the programming languages - Java/C++ and a repository system like MS SharePoint.
- Knowledge of Web/Application server.
**What We Offer**
Our offices are situated in an award-winning prestigious building in the centre of Reading, directly across from Reading Station. We offer a friendly and diverse work environment, free breakfast, bootcamps, yoga programmes, and social events.
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