Customer Support Team Leader

23 hours ago


Reading, Pennsylvania, United States Objective Corp Full time

**About Us**

Objective Corp is a leading provider of software solutions to the Public Sector and Regulated Industry.

**Job Summary**

We are seeking a highly skilled Customer Support Team Leader to join our UK support team. As a key member of our team, you will be responsible for the operations leadership of the UK support team and the delivery of product support services.

**Key Responsibilities**

  • Manage and coach the team on best practices, establishing continuous improvement while maintaining governance to the highest standard.
  • Provide remote product technical support to customers, obtaining a solid understanding of the customer issue, diagnosing, and providing an appropriate solution.
  • Maintain up-to-date and relevant technical knowledge of Objective solutions and the environments in which they run.
  • Take ownership of designated customers and build a positive relationship.

**Requirements**

  • 2+ years of experience managing a small team.
  • 3+ years in a post-sales role delivering technical support services to external customers.
  • Sound knowledge of SQL, Windows/Unix Operating System.
  • Experience with one of the programming languages - Java/C++ and a repository system like MS SharePoint.
  • Knowledge of Web/Application server.

**What We Offer**

Our offices are situated in an award-winning prestigious building in the centre of Reading, directly across from Reading Station. We offer a friendly and diverse work environment, free breakfast, bootcamps, yoga programmes, and social events.



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