Field Service Engineer

4 weeks ago

Indianapolis, Indiana, United States BD (Becton, Dickinson and Company) Full time
Job Description Summary

The Field Service Engineer 1 (INDIANAPOLIS,INDIANA) for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Job Description

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment.

The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process.

At almost every point in the process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

Key Responsibilities
  • Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, exclusive of DHA/DoD facilities
  • Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, raise issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region.
  • Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
  • Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
  • Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
  • Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
  • Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years
  • Maintain company assets (car, tools, and inventories) securely and in working order
  • Possess and maintain a working knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
  • Able to work independently and in a team environment, and engage/escalate to team leadership for advanced troubleshooting and resolution of issues as needed.
Requirements
  • Associate Degree in Healthcare Technology or other technical field, or minimum of 3 years of related work experience
  • Minimum of 3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
  • 24x7 on-call experience in a customer-facing/field service environment, required
  • Good mechanical, computer, verbal, written, and time management skills, required
  • Computer electronics, Windows OS, network experience, required
  • Customer Support Certification, a plus
  • Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
  • Prior military Bio-Med experience, a plus
  • Prior Automated Teller Machine (ATM) experience, a plus
  • Must be able to work within defined processes and methodologies with minimal degree of supervision
  • Must possess and maintain a valid driver's license and meet BD's auto safety standards.
  • Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions
Physical Requirements
  • Weight lifting requirement: minimum 70 pounds.
  • Hand Powered Tools - Ability to operate powered drills, powered screw drivers, and other powered tools.
  • Manual Tool Manipulation - Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day.
  • Ability to sit, kneel, squat, bend, and stand repeatedly in an 8-10 hour period to assemble and repair instrument suites.
  • Ability to push and pull heavy objects (on casters).
  • Ability to perform fine motor tasks while reaching over the course of an 8-10 hour day.
  • Ability to carry a 40 lb. pack on your back or shoulder for up to 1 hour.
  • Ability to drive distances of up to 6 hours, and in adverse weather conditions.
  • Able to climb portable ladders and step stools.
  • May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and medical evaluation.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19.

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