Field Service Controls Specialist
4 weeks ago
ATS Automation is seeking a highly skilled Field Service Controls Engineer to join our team. As a key member of our service team, you will be responsible for providing technical support for Comecer equipment to our North American customers.
Key Responsibilities:- Troubleshoot, repair, and maintain industrial equipment manufactured by the Comecer Group at customer sites in the United States and Canada.
- Provide remote technical support by telephone and online for customers.
- Utilize internal FUSION software to create and track machine issues using service tickets.
- Execute service at customer sites based on instructions received by the Service Planner.
- Diagnose and address equipment problems in a timely manner.
- Ship and receive customer orders, stock shipments, and installation equipment.
- Order and track spare parts and consumables inventory.
- Organize the archive of user manuals, recommended spare parts lists, and technical documentation related to the equipment installed in the United States and Canada.
- Seek out and negotiate maintenance packages including service contracts and spare parts sets.
- At least a five-year Industrial Technical diploma with Mechanical / Electrical emphasis or equivalent work experience.
- Ability to debug and perform programming adjustments to Comecer equipment including Siemens and Rockwell PLCs/HMIs, PCs, and other controls software utilized in Comecer solutions.
- Experience troubleshooting electrical and mechanical faults on industrial equipment using appropriate instrumentation and controls interfaces.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
ATS Automation is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and experienced Field Service Controls Engineer looking for a new challenge, please submit your application.
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