Field Service Engineer

4 days ago

Indianapolis, Indiana, United States BD (Becton, Dickinson and Company) Full time
Job Description Summary

The Field Service Engineer is responsible for providing technical support to BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within a designated territory. This role involves responding to, evaluating, and prioritizing work orders, diagnosing and resolving issues with proprietary hardware and software system components, and maintaining ownership of work orders.

Key Responsibilities
  • Provide remote and on-site technical support for BD Pyxis automated dispensing systems
  • Respond to, evaluate, and prioritize work orders
  • Diagnose and resolve issues with proprietary hardware and software system components
  • Maintain ownership of work orders and log, track, and document all work order activity
  • Execute a preventive maintenance program and provide limited cross-functional support for Sales and Implementation teams
  • Provide efficient field services to all BD customers in a timely manner
  • Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
  • Provide accurate and timely documentation that details field activity, expenses, time distribution, and other information as required
  • Continue training and self-development to learn the products and applications of the company for success in the role
  • Maintain company assets securely and in working order
  • Possess and maintain a working knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
Requirements
  • Associate Degree in Healthcare Technology or other technical field, or minimum of 3 years of related work experience
  • Minimum of 3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
  • 24x7 on-call experience in a customer-facing/field service environment, required
  • Good mechanical, computer, verbal, written, and time management skills, required
  • Computer electronics, Windows OS, network experience, required
  • Customer Support Certification, a plus
  • Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
  • Prior military Bio-Med experience, a plus
  • Prior Automated Teller Machine (ATM) experience, a plus
  • Must be able to work within defined processes and methodologies with minimal degree of supervision
  • Must possess and maintain a valid driver's license and meet BD's auto safety standards
  • Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions
Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what is right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

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