Front Office Manager Supervisor
3 days ago
Join our team as a skilled and experienced Front Office Manager to lead our Front Desk operations at The Sebastian Vail. This is an exciting opportunity to oversee the supervision of staff, manage day-to-day activities, and maintain exceptional customer service standards.
Salary: $65,000 - $70,000 per year (DOE), plus 5% annual bonus potential
Key Responsibilities:
- Plan, organize, and schedule work for assigned staff to ensure efficient operations
- Develop and implement policies, procedures, and work standards for the Front Desk
- Oversee selection, training, and professional development of staff members
- Maintain accurate records and reports, including shift logs, time card reports, and guest information
- Foster strong relationships with guests, owners, and colleagues to provide exceptional service and support
- Monitor and improve Front Desk operations to meet or exceed hotel standards
Requirements:
- Bachelor's degree in hotel management or a related field; AND four (4) years of hotel operations experience; OR an equivalent combination of education, training, and experience
- Strong leadership and communication skills, with ability to train and motivate staff
- Excellent problem-solving and analytical skills, with attention to detail and accuracy
- Ability to work in a fast-paced environment, with flexibility to adapt to changing circumstances
- Proficiency in computer software applications, including spreadsheets and hotel information systems
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