Resort Reception Supervisor
3 days ago
The Sebastian Vail is hiring a Resort Reception Supervisor to oversee the front desk operations. As a key member of our team, you will supervise and manage front office staff, handle guest inquiries, and maintain a high level of service quality. If you are a leader with excellent communication skills, we encourage you to apply.
Salary: $65,000 - $85,000 per year (based on experience)
Key Responsibilities- Supervise and manage front office staff, including receptionists, concierges, and bellhops.
- Ensure all guests receive a warm welcome and exceptional service throughout their stay.
- Oversight of check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing.
- Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations.
- Monitor front desk operations, including cash handling, reservation management, and room availability.
- Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination.
- Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations.
- Free onsite shift parking
- Discounted bus pass for Eagle County & Lake County routes
- Discounted F&B, Spa Treatments & Retail up to 40% off
- 401K with Match
- PTO up to 4 weeks a year
- Wellness Bonus
- Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
- Merchant Ski Pass Program
- Free onsite Chef prepared employee dining room with hot meals and salad bar
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent interpersonal and communication skills, with a customer-focused attitude.
- Proven problem-solving and conflict-resolution abilities.
- Proficient in hotel management software (PMS) and Microsoft Office Suite.
- Knowledge of budgeting and financial management principles.
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