Resort Reception Supervisor

3 days ago


Vail, Colorado, United States The Sebastian Vail Full time
Join Our Team

The Sebastian Vail is hiring a Resort Reception Supervisor to oversee the front desk operations. As a key member of our team, you will supervise and manage front office staff, handle guest inquiries, and maintain a high level of service quality. If you are a leader with excellent communication skills, we encourage you to apply.

Salary: $65,000 - $85,000 per year (based on experience)

Key Responsibilities
  • Supervise and manage front office staff, including receptionists, concierges, and bellhops.
  • Ensure all guests receive a warm welcome and exceptional service throughout their stay.
  • Oversight of check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing.
  • Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations.
  • Monitor front desk operations, including cash handling, reservation management, and room availability.
  • Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination.
  • Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations.
Benefits
  • Free onsite shift parking
  • Discounted bus pass for Eagle County & Lake County routes
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO up to 4 weeks a year
  • Wellness Bonus
  • Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
  • Merchant Ski Pass Program
  • Free onsite Chef prepared employee dining room with hot meals and salad bar
Qualifications
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department.
  • Strong leadership and team management skills with the ability to motivate and develop staff.
  • Excellent interpersonal and communication skills, with a customer-focused attitude.
  • Proven problem-solving and conflict-resolution abilities.
  • Proficient in hotel management software (PMS) and Microsoft Office Suite.
  • Knowledge of budgeting and financial management principles.


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