Mountain Guest Services Supervisor

2 days ago


Vail, Colorado, United States Vail Resorts Full time

**Elevate Your Career in Mountain Guest Services

Vail Resorts is a world-renowned hospitality leader, offering unparalleled opportunities for career growth and development. As a Front Desk Lead, you will be responsible for creating unforgettable guest experiences, managing complex situations, and driving team success.

We are seeking a charismatic and results-driven professional with prior front desk experience, excellent customer service skills, and a proven track record of success in a fast-paced environment. If you are passionate about delivering exceptional guest experiences and have a keen eye for detail, we want to hear from you

**Compensation:** $22.00 - $23.76 per hour (dependent on location)

**Job Responsibilities:**

  • Manage and resolve complex guest issues
  • Lead and develop front desk team members
  • Ensure seamless check-in and check-out processes

**Required Skills and Qualifications:**

  • Prior front desk experience required
  • Excellent customer service skills
  • Results-driven and charismatic individual

**Benefits:*

  • Ski passes for employees
  • Employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Referral Program


  • Vail, Colorado, United States Crescent Services Full time

    Deliver Exceptional Guest Service as a Customer Service Representative!The Highline Vail, a DoubleTree by Hilton, is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our...


  • Vail, Colorado, United States Crescent Services Full time

    Guest Services Position at Highline VailHighline Vail, a DoubleTree by Hilton, is seeking a charismatic and customer-centric individual to fill the role of Guest Experience Expert. This is an exciting opportunity to join our team and deliver exceptional guest services in a stunning Colorado mountain setting.About the Job:Deliver outstanding guest experiences...


  • Vail, Colorado, United States Vail Resorts Full time

    Unlock Your Potential in the MountainsVail Resorts is a leading global mountain resort company that offers unparalleled opportunities for growth and development. As a Front Desk Agent, you will play a vital role in delivering exceptional guest experiences and contributing to our mission of creating unforgettable memories for visitors from around the...


  • Vail, Colorado, United States Vail Resorts Full time

    Company OverviewVail Resorts offers an unparalleled work experience with 40+ resorts across 3 continents. Whether you're a snow sport enthusiast or just looking for a new challenge, our team is the perfect place to discover your passion.SalaryThe estimated salary for this position is $23.00 - $24.26 per hour. This compensation range is based on industry...


  • Vail, Colorado, United States Vail Resorts Full time

    OverviewVail Resorts offers an unparalleled experience of a lifetime for its guests and team members alike. As a Mountain Operations Lead, you will be at the forefront of providing exceptional service and ensuring the safe operation of resort lifts.


  • Vail, Colorado, United States Vail Resorts Full time

    Job OverviewWe are looking for a talented Mountain Massage Specialist to provide safe and effective massage and therapy services to our guests. This role requires a high level of professionalism, attention to detail, and a passion for delivering outstanding customer experiences.


  • Vail, Colorado, United States Vail Resorts Full time

    About the RoleWe are seeking a highly skilled and safety-conscious Mountain Shuttle Operator to join our team at Vail Resorts. This is an exciting opportunity to be part of a dynamic and growing organization, providing exceptional ground transportation services to our guests.Job SummaryThis role involves driving our shuttle fleet from airports to resorts,...


  • Vail, Colorado, United States Crescent Services Full time

    About the RoleWe are seeking an experienced Guest Service Agent to join our team at Crescent Services in Vail, Colorado. This is a full-time position with flexible shifts and opportunities for growth.Key ResponsibilitiesGreet guests warmly and efficiently, responding to their needs with a positive attitude.Process guest arrivals and departures, ensuring...


  • Vail, Colorado, United States Vail Resorts Full time

    Job DescriptionVail Resorts offers an exciting opportunity for a Mountain Retail Professional to join our team. As a key role in our resort operations, you will be responsible for providing exceptional customer service, selling outdoor gear, and working closely with our teams to ensure a seamless guest experience.Key Responsibilities: Provide excellent...


  • Vail, Colorado, United States Vail Resorts Full time

    Experience the Thrill of Working in the MountainsAt Vail Resorts, we're passionate about providing our guests with an unforgettable experience. As a Ticket Checker, you'll play a vital role in ensuring that our visitors have a seamless and enjoyable time at our resorts.Job Summary: You will be responsible for greeting guests by name, validating their access,...


  • Vail, Colorado, United States Vail Resorts Full time

    Position OverviewVail Resorts is a leading destination resort company that operates in the mountain resort industry. As a retail supervisor, you will play a vital role in maintaining outstanding customer service and generating sales at My Epic Gear.Job Summary:The retail supervisor is responsible for overseeing the day-to-day operations of the retail...


  • Vail, Colorado, United States Vail Resorts Full time

    Role Overview:We're seeking an individual who is passionate about delivering exceptional customer experiences in a fast-paced environment. As a member of our Food and Beverage team, you will be responsible for providing top-notch service to our guests while developing your skills in a dynamic work setting.Compensation: The estimated salary for this position...


  • Vail, Colorado, United States SKi Butlers Full time

    About the Role:As a Ski Technician, you are the face of Ski Butlers. You will interact with customers daily by delivering equipment rentals to their accommodations, providing on-mountain support service, and picking up gear at the end of their rental period.We empower our technicians to build confident decision-making, accountability, and professional skills...


  • Vail, Colorado, United States Vail Resorts Full time

    Job OverviewVail Resorts is a leading provider of outdoor experiences, with a focus on delivering exceptional guest service.SalaryThe estimated salary for this role is $25 per hour.Job ResponsibilitiesGenerate sales and maintain a professional standard of guest service.Assist the Store Manager in maintaining a hardworking and professional standard of guest...


  • Vail, Colorado, United States Vail Resorts Full time

    Create Unforgettable Guest MomentsAs a Front Desk Agent at Vail Resorts, you will have the opportunity to deliver exceptional guest experiences in the mountains. With a strong focus on customer service, you will be part of a dynamic team that makes a real difference in the lives of our guests.Our Team CultureWe value teamwork, camaraderie, and a passion for...


  • Vail, Colorado, United States Crescent Services Full time

    About UsCrescent Services is a dynamic hospitality company that offers a unique and relaxing experience to our guests during their stay. We are looking for an outgoing, energetic, and customer service-oriented individual to fill the position of Guest Service Expert on a Full-Time basis.Job SummaryAs a Guest Service Expert, you will be responsible for...


  • Vail, Colorado, United States Vail Resorts Full time

    Unlock Your Potential in a Dynamic Mountain Resort EnvironmentVail Resorts, a leading resort operator, offers an exciting opportunity for a Store Leader to join our team. Located in the heart of a picturesque mountain destination, this role is ideal for those who thrive in fast-paced, dynamic environments and are passionate about delivering exceptional...

  • Hospitality Expert

    2 weeks ago


    Vail, Colorado, United States Vail Resorts Full time

    Transform Your Career at Vail ResortsAbout UsVail Resorts is a world-renowned hospitality company that delivers exceptional experiences to guests from around the globe. Our mission is to create lifelong memories for our visitors while fostering a supportive and inclusive work environment for our team members.Job OverviewWe are seeking a highly skilled...


  • Vail, Colorado, United States Vail Resorts Full time

    Job Summary:The Mountain Experience Coordinator is responsible for creating a welcoming first impression to members and for timely delivery, retrieval, and storage of skis and equipment.About the Role:Promptly deliver member's skis to the snow when they are heading out to skiTransporting skis from car valetOrganize what skis are needed for each...


  • Vail, Colorado, United States Gravity Haus Inc Full time

    Are you ready to take your hospitality skills to the next level? Join Gravity Haus Inc. as a Guest Services Manager and lead the way in creating unforgettable experiences for our guests!About the RoleIn this leadership role, you will be responsible for ensuring the consistent execution of service standards, cultivating friendships and loyalty within the...