Guest Services Supervisor
3 weeks ago
**Job Description:**
We are seeking a dedicated and experienced Hotel Front Office Manager to join our team at The Sebastian Vail. As a key member of our management team, you will oversee the daily operations of the front office department, ensuring smooth check-in and check-out processes, managing guest inquiries and complaints, and leading a team of front office staff.
This role requires strong leadership skills, exceptional customer service abilities, and a passion for the hospitality industry. You will be responsible for supervising and managing the front office staff, including receptionists, concierges, and bellhops. Your goal will be to ensure all guests receive a warm welcome and exceptional service throughout their stay.
You will also be responsible for overseeing the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing. Additionally, you will handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations.
As a skilled communicator, you will liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination. You will maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations.
You will develop and implement standard operating procedures (SOPs) to improve efficiency and service quality. Furthermore, you will conduct regular training and development sessions for front office staff to enhance their skills and knowledge.
**Required Skills and Qualifications:*
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department
- Strong leadership and team management skills with the ability to motivate and develop staff
- Excellent interpersonal and communication skills, with a customer-focused attitude
- Proven problem-solving and conflict-resolution abilities
- Proficient in hotel management software (PMS) and Microsoft Office Suite
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