Assistant Hotel Front Desk Manager
1 day ago
Job Title: Assistant Hotel Front Desk Manager
\The Sebastian Vail is seeking a highly skilled and experienced individual to join our team as an Assistant Hotel Front Desk Manager. This role involves assisting the Front Office Manager in managing the daily operations of the front office team, ensuring exceptional guest experiences, efficient check-in and check-out processes, and the smooth management of guest inquiries and reservations.
\About the Role:
\- \
- Assist the Front Office Manager in leading the front office team in providing exceptional guest service, ensuring that all guests receive personalized and attentive service during their stay.\
- Support the training and development of front office staff, fostering a culture of teamwork and outstanding guest service.\
- Monitor front office performance metrics, including occupancy rates, guest satisfaction scores, and check-in/check-out times, and implement improvements as necessary.\
- Oversee the proper handling of guest reservations, ensuring accuracy and promptness in managing bookings.\
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery and to address guest needs.\
- Manage cash handling and financial transactions in accordance with resort policies, ensuring accuracy and compliance with auditing standards.\
- Assist in the implementation and enforcement of resort policies and procedures, maintaining a high level of operational excellence.\
- Participate in regular team meetings and contribute to strategic planning and departmental initiatives.\
- Provide leadership during peak periods, ensuring optimal staffing levels and efficient workflow.\
- Estimated Salary: $55,000 - $75,000 per year, depending on experience.\
- Benefits:\
- \
- Free onsite shift parking\
- Discounted bus pass for Eagle County & Lake County routes\
- Discounted F&B, Spa Treatments & Retail up to 40% off\
- 401K with Match\
- PTO for Full Time Year Round up to 4 weeks a year\
- Wellness Bonus\
- Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.\
- Merchant Ski Pass Program\
- Free onsite Chef prepared employee dining room with hot meals and salad bar\\/ul>\
About Us: The Sebastian Vail is a world-class resort located in Vail, Colorado, offering luxurious accommodations, fine dining, and top-notch amenities. Our team is dedicated to providing exceptional guest service and creating unforgettable experiences.
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