Customer Experience Account Manager

4 days ago


Tallahassee, United States Danfoss LLC Full time
Job Description

At Danfoss LLC, we are seeking a highly skilled and experienced Account Manager - Customer Experience to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.

Key Responsibilities:
  • Customer Engagement: Build and maintain strong relationships with key customers, understanding their needs and preferences to deliver tailored solutions.
  • Account Management: Develop and execute account plans to drive revenue growth, improve customer satisfaction, and increase loyalty.
  • Communication: Effectively communicate with customers, internal stakeholders, and cross-functional teams to ensure seamless execution of account plans.
  • Problem-Solving: Proactively identify and resolve customer issues, ensuring timely and satisfactory resolutions.
  • Business Development: Identify new business opportunities and develop strategies to drive growth and expansion.
Requirements:
  • Experience: Minimum 2 years of experience in a customer-facing role, preferably in a manufacturing or account management environment.
  • Education: Associate degree in business administration or equivalent.
  • Skills: Excellent communication, interpersonal, and problem-solving skills, with a strong ability to build relationships and drive business growth.
Preferred Qualifications:
  • SAP Experience: Experience with SAP in SD (Sales & Distribution), including advanced returns management and planning.
  • CRM Systems: Experience with CRM systems, preferably Salesforce.
  • Industry Knowledge: Familiarity with the manufacturing industry and account management practices.
Benefits:
  • Bonus System: Eligible for a bonus system based on individual and team performance.
  • Paid Vacation: Enjoy paid vacation time to recharge and relax.
  • Flexible Working Hours: Flexible working hours to accommodate your needs.
  • Personal Insurance: Access to personal insurance benefits.
  • Employee Resource Groups: Opportunity to join employee resource groups to connect with colleagues and develop professionally.
  • State-of-the-Art Virtual Work Environment: Work in a state-of-the-art virtual work environment.
  • Employee Referral Program: Participate in an employee referral program to earn rewards.


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