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Customer Experience Account Manager

2 months ago

Tallahassee FL USA, United States Danfoss LLC Full time
About the Role

At Danfoss LLC, we are seeking a highly skilled Customer Experience Account Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Engagement: Build and maintain strong relationships with customers to understand their needs and preferences.
  • Order Management: Process sales orders, returns, and exchanges in a timely and accurate manner.
  • Forecasting and Planning: Collaborate with customers to collect and validate monthly and annual material forecasted requirements.
  • Problem-Solving: Proactively engage customers to review outstanding orders and resolve any discrepancies or issues.
  • Business Growth: Achieve profitable growth by identifying new business opportunities and developing strategies to drive revenue.
Requirements
  • Education: Associate degree in business administration or equivalent.
  • Experience: Minimum 2 years of experience working in a customer-facing service role for a manufacturer or in an account manager role for a manufacturer.
  • Skills: Excellent interpersonal, written, and oral communication skills; strong work ethic and self-starter; ability to effectively manage multiple priorities and adapt to change.
What We Offer
  • Bonus System: Competitive bonus structure to recognize and reward outstanding performance.
  • Paid Vacation: Generous paid vacation time to ensure work-life balance.
  • Flexible Working Hours: Flexible working hours to accommodate individual needs.
  • Personal Insurance: Comprehensive personal insurance package.
  • Employee Benefits: Access to a range of employee benefits, including employee referral program and state-of-the-art virtual work environment.