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Customer Engagement Manager
2 months ago
Company Overview
Cardinal Health, Inc. is a leading global healthcare services and products organization, dedicated to enhancing patient care through seamless connections among patients, providers, payers, pharmacists, and manufacturers. With nearly a century of expertise and a workforce exceeding 40,000 across nearly 60 countries, Cardinal Health is recognized among the top 20 companies on the Fortune 500.
Position Summary
We are currently seeking a Customer Success Account Manager to join our Customer Success team. This role is pivotal in managing relationships with a prominent Integrated Delivery Network (IDN) client. The successful candidate will act as a trusted advisor, adept communicator, and proactive project manager, ensuring the client’s needs are met and exceeded.
Key Responsibilities
1. Customer Relationship Management:
- Oversee a substantial IDN customer account portfolio, employing a consultative approach to foster strong relationships.
- Serve as the primary liaison for the client, addressing issues and identifying opportunities for improvement.
2. Communication Management:
- Facilitate effective communication between the client and Cardinal Health, ensuring clarity on service levels and product availability.
- Lead regular meetings and discussions to enhance collaboration and address concerns.
3. Project Management:
- Manage complex customer transactions with a focus on quality improvement initiatives.
- Utilize Lean Six Sigma methodologies to streamline processes and enhance efficiency.
Qualifications
- Proven experience in a customer-facing role with a strong background in account management.
- Exceptional communication and presentation skills, with the ability to engage effectively with business leaders.
- Proficiency in analytics and reporting, particularly with Excel.
Commitment to Diversity
Cardinal Health is an equal opportunity employer, committed to fostering an inclusive workplace that values diverse perspectives and experiences. We encourage all qualified candidates to apply.