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EHR Support Analyst II

2 months ago

Lenexa, Kansas, United States Research Medical Center Full time
Job Summary

The EHR Support Analyst II is a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. This role leads and facilitates the facility's core clinical systems team on clinical IT activities, providing second-level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources.

Responsibilities
  • Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.
  • Leads and facilitates the facility's core clinical systems team on clinical IT activities.
  • Provides second-level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources.
  • Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
  • Serves as project leader for facility-based implementations of clinical applications software releases and new products.
  • Provides on-call assistance as needed.
  • Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
  • Facilitates and manages maintenance of facility-specific dictionaries.
  • Provides input to customize base division policies and procedures, training, and best practices for use within the facility.
  • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
  • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration, and optimization plans for a broad set of clinical applications.
  • Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
  • May develop clinical application reports as needed.
  • Performs quality audits and tracks metrics related to clinical application use.
  • Participates in meetings as a member of facility clinical leadership.
  • Promotes system security and patient confidentiality and helps ensure compliance.
  • Coordinates the execution and use of tools for audits.
  • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
  • Participates in special projects as needed and performs other duties as assigned.
Requirements
  • Understanding of clinical operations and processes.
  • Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
  • Demonstrated ability to establish and build strong relationships across a broad range of personality types.
  • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
  • Demonstrated customer orientation.
  • Excellent leadership and teaching abilities.
  • Demonstrated advanced computer skills.
  • Understanding of reporting tools functionality and capabilities.
  • Must be able to drive to assigned sites to complete work.
Preferred Qualifications
  • Proficiency in various programming and clinical application reporting tools.
  • Customer service orientation and/or training.
Education and Experience
  • Bachelor's degree preferred.
  • One to Three years experience in clinical application support or related clinical work experience.
About Us

Research Medical Center is a leading healthcare provider dedicated to delivering high-quality patient care and innovative solutions. We are committed to investing in our employees and providing a supportive work environment that fosters growth and development.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.