Operations Technician II

5 days ago

Lenexa, Kansas, United States Tierpoint Full time
Job Title: Operations Technician II

At TierPoint, we are seeking a highly skilled and motivated Operations Technician II to join our team. This role requires advanced technical skills and capabilities, as well as the ability to develop a detail-oriented technical problem-solving approach.

Key Responsibilities:
  • Provide exceptional internal and external customer service, adhering to Company values.
  • Assemble and build hardware to meet client specifications.
  • Test in-stock hardware to determine functional status.
  • Run diagnostic suites on Dell, Sun, and HP servers.
  • Build servers using approved OS images via ghost or kick-start.
  • Assist in the installation, racking, and cabling of equipment.
  • Run, terminate, and test cables.
  • Demonstrate proficiency with operations applications, email, IRC, MS Office, and other relevant tools.
  • Monitor equipment and maintain a high level of technical expertise.
  • Develop and maintain a strong understanding of TCP/IP principles.
  • Provide remote hands and eyes support for customer issues and concerns.
  • Inspect and troubleshoot issues around electrical and mechanical equipment.
  • Cable and other duties as assigned.
Requirements:
  • Knowledge of TCP/IP, LAN, and WAN technology.
  • Previous experience with a ticketing system.
  • Ability to work around high voltage or mechanical equipment to take readings.
  • Personal motivation and enthusiasm.
  • Previous customer interaction experience.
  • Ability to distinguish low-impact from high-impact problems with little direction.
  • Able to understand complex solutions and relay effectively to customers.
  • Experience and knowledge of Windows and Linux-based servers.
  • Adequate professional experience and knowledge to perform job responsibilities.
  • Excellent verbal, written, and interpersonal skills.
  • Ability to prioritize and organize effectively.
  • Ability to work on multiple projects simultaneously.
  • Ability to work both independently and with others.
  • Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.
  • Proficiency in using MS Office Suite and Windows-based computer applications.
Preferred Experience:
  • Three years of working experience in a customer service/help desk environment or a Bachelor's degree.
  • Previous leadership or mentoring experience.
  • Previous cabling experience (Copper/Fiber preferred).
  • Detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks, and communications protocols.
  • Proficiency in Service Now computer application.
  • Prior experience particularly in the data center industry.

Pay Transparency: TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. The pay range may be narrower than displayed, as various factors are used to determine the offered compensation package, including skill set, level of experience, geographic location, and other relevant factors.

Pay Range: $31.66

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