Patient Outreach and Enrollment Specialist

1 week ago


Bakersfield, California, United States Omni Family Health Full time
Job Summary:

This position is responsible for facilitating patient access to healthcare services by screening and enrolling individuals in government-sponsored health insurance programs and other social services. The Patient Outreach and Enrollment Specialist will work closely with community partners to identify and develop relationships with strategic partners, and act as a liaison for Omni Family Health's Outreach and Medi-Cal Retention programs.

Key Responsibilities:
  • Assist patients in accurately completing applications and successfully enrolling/re-enrolling into government-sponsored health insurance programs or 3rd Party Payors, Family PACT, Sliding scale, Every Women counts, etc.
  • Provide follow-up on all pending applications to ensure enrollment process is complete.
  • Provide insurance and Medi-Cal financial counseling.
  • Follow-up on Medi-Cal enrollment.
  • Follow-up on Post-Enrollment management.
  • Outreach to raise awareness of the availability of Quality Health Plans.
  • Outreach to raise awareness of the availability and necessity of a Primary Care Provider.
Requirements:
  • High school diploma.
  • BA/BS in social services or health education, public health or other health-related field preferred.
  • 1-3 years of experience in program development or other related field desired.
  • Minimum two years working in a Primary Care Health Center, Healthcare-related field, community or school-based social service position.
  • Certified Application Assistance (CAA) Certification - preferred.
Preferred Qualifications:
  • Bilingual (English/Spanish) preferred.
  • Knowledge of Kern County healthcare system preferred.
  • Personal commitment to the organization's mission, vision, and core values.
  • Personal commitment to the ACA, IR, and Patient-Center Medical Home philosophy.
Working Conditions:

This is a full-time position, non-exempt. The ideal candidate must be able to work independently and as part of a team, with excellent communication and interpersonal skills. The ability to work under pressure, set priorities among multiple requests, and maintain confidentiality is essential.



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