Service Coordinator

4 weeks ago


Neptune City, New Jersey, United States Encore Fire Protection Full time

Overview:

At Encore Fire Protection, we're looking for a skilled Service Coordinator to join our Operations team in Wall Township, NJ. As a key member of our team, you'll be responsible for managing the service delivery schedule for a defined geographic region, ensuring maximum daily productivity and revenue. Your primary goal will be to provide outstanding customer service while establishing the most efficient schedule for our installation, repair, and service crews.

Key Responsibilities:

  • Manage the service delivery schedule for a defined geographic region with up to 10 technicians
  • Maximize daily productivity (revenue) by scheduling work based on your technicians' ability and route efficiency
  • Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
  • Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
  • Use and promote excellent customer service soft skills

Requirements:

  • College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
  • Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills
  • Exceptional interpersonal and persuasion skills
  • Professional, customer-focused approach to completing assignments and representing Encore
  • Knowledge of New Jersey geography is a definite plus but not required

Benefits:

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make people's lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:

  • Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
  • Purpose and results-driven work environment (work smarter not harder)
  • We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set
  • Speaking of attire, we offer all employees Encore gear when they join the team
  • Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed
  • Access to leading edge web-based productivity tools
  • Participation in Fidelity 401(K) that includes employer match
  • Medical, Dental, and Vision benefits through Blue Cross
  • Company-paid life insurance policy of $50,000


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