Desktop Support Specialist
4 days ago
- Resolve technical issues with operating systems, hardware, software, and network connectivity.
- Install, configure, and troubleshoot desktops, laptops, printers, multifunctional copier/scanners, mobile devices, and other devices as required.
- Provide support for Office 365 tools and communicate best practices for use of all core business services.
- Manage all assigned work using ticketing system and log all activities and case updates in a timely and detailed manner.
- Collaborate with other teams to help identify root causes of problems and provide feedback to improve processes and technologies.
- Provide project-based support on desktop applications, including updates, rollouts, and customizations and integrations relating to the desktop.
- Maintain inventory and update asset management system.
- Bachelor's Degree in the field of Computer Science and two years or more related work experience; significant relevant experience can be substituted for formal education.
- ITIL V3 Certification preferred.
- Minimum 2 years of hands-on IT experience (Azure, AD, O365, Windows 10, DNS/DHCP)
- Prior experience working in customer service environment, support center or desktop support.
- Excellent computer and customer service and desktop skills with tact in dealing with demanding customers.
- Experience with standard imaging on MAC Desktops and knowledgeable in quarterly OS testing.
- Ability to plan and prioritize work while responding to rapidly changing priorities.
- Experience with an IT Service Management ticketing system.
- Perform installs, moves, add, changes and decommission of computer equipment including Data and Application Recovery.
- Knowledge using remote management tools that include a Citrix environment using VDI's.
- Strong written and oral communication skills.
- Team player who enjoys working collaboratively as part of a team as well as working independently to produce results.
- Professional appearance, punctuality and a sense of urgency is required.
- Able to interact with clients and colleagues at all organizational levels.
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