Desktop Support Specialist

3 days ago


Reston, Virginia, United States Btechnical Group Full time
Job Title: Desktop Support Specialist

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Btechnical Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal staff, ensuring that our technology infrastructure runs smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to internal staff for technology-related issues
  • Manage escalation of major issues to third-party support personnel
  • Perform maintenance of hardware and software on desktops and laptops
  • Maintain technical proficiency on all internal employee end-user computing platforms
  • Assist with large hardware and software installations
  • Log new calls, updates, and status changes in Help Desk ServiceNow Portal
  • Manage and update documentation of standard procedures

Requirements:

  • Minimum of a 4-year Bachelor's degree or educational equivalent including relevant technical certifications
  • Minimum 2 years previous experience in an Information Technology support position
  • Excellent general computer skills in a Microsoft Windows environment
  • Ability to work well with people in a support and training role
  • Ability to effectively diagnose and repair computer hardware and software problems
  • Understanding of computer networking concepts
  • Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner
  • Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
  • Display professional image and demeanor
  • Ability to travel as needed
  • Ability to work flexible hours including evenings, weekends, holidays, and extended hours as needed for games/events

Perks and Benefits:

  • Paid vacation and holidays
  • Overtime paid at 1.5x
  • Access to BCBS TX medical
  • Participation in our 401K


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