Telecom Services Relationship Manager

2 days ago

Washington, Washington, D.C., United States Zoom Corporation Full time
About Us

Zoom Corporation is a leading provider of collaboration platforms, empowering businesses to stay connected and achieve more together. Our mission is to deliver innovative solutions that enhance communication, productivity, and collaboration.

Job Description

We are seeking a highly skilled Telecom Services Relationship Manager to join our team. As a key member of our Carrier Operations team, you will be responsible for building and maintaining relationships with global telecom carriers, ensuring seamless telecom connectivity for our operations.

In this role, you will collaborate with internal stakeholders to manage telecom rate matrices, operational reporting, and technology expense management. You will also assist with procurement activities in carrier onboarding, including NDA, MSA, and MOU processing, and integrate new carriers into our corporate financial system.

Key Responsibilities:

  • Build and maintain excellent relationships with global telecom carriers, including commercial and technical account teams.
  • Support internal teams in procuring and implementing telecom services for product launches and ensuring service continuity.
  • Collaborate with internal stakeholders to manage telecom rate matrices, operational reporting, and technology expense management.
  • Assist with procurement activities in carrier onboarding, including NDA, MSA, and MOU processing.
  • Integrate new carriers into our corporate financial system.
  • Track and manage procurement activities and provisioning of telecom services with Carrier Provisioners.
  • Support cost analytics for financial closing.
  • Document carrier processes and manage escalation procedures.
  • Work with Carrier Operations Engineers to support troubleshooting and telecom issue resolution.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree or 3-5 years of experience in telecom service delivery management.
  • Excellent grasp of global telecom concepts, circuit procurement activities, and delivery.
  • Proven experience in carrier relations and supplier management.
  • Ability to build effective commercial and technical partnerships.
  • Excellent organizational, problem-solving, and communication skills.
  • Ability to work independently and in teams, understanding customer needs.
  • Advanced Excel skills and practical experience with one scripting or coding language.
  • Experience with low-code/no-code tools, such as Microsoft Power Automate or Zapier.
  • Familiarity with GSuite, Visio, and Jira is a plus.
Salary and Benefits

The salary range for this position is $94,600.00 - $218,700.00 per year, depending on location and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form.

How to Apply

If you are a motivated and experienced Telecom Services Relationship Manager looking for a new challenge, please submit your application. We look forward to reviewing your qualifications and experience.

  • Category Manager

    1 month ago

    Washington, Washington, D.C., United States AARP Full time

    Job SummaryWe are seeking a highly skilled Category Manager - Telecom to join our team at AARP. This is a critical role that requires a deep understanding of the telecom industry and the ability to develop and implement effective category management strategies.Key ResponsibilitiesLead large, complex, enterprise-wide sourcing engagements utilizing multi-step...

  • Category Manager

    2 weeks ago

    Washington, Washington, D.C., United States AARP Full time

    Job SummaryWe are seeking a highly skilled Category Manager - Telecom to lead our telecom category management efforts. The successful candidate will be responsible for developing and implementing category management strategies to drive cost savings and supplier performance.Key ResponsibilitiesLeads large, complex, enterprise-wide sourcing engagements...

  • Telecom Project Manager

    2 weeks ago

    Washington, Washington, D.C., United States 347 Group, Inc. Full time

    Job OverviewWe are seeking a highly skilled Project Manager to lead our telecom projects in the South Utah area. This individual will be responsible for managing multiple projects from initiation to completion, ensuring timely delivery and customer satisfaction.Key Responsibilities:Develop and manage project plans, scopes of work, and budgetsMaintain...

  • Sales Account Manager

    4 days ago

    Washington, Washington, D.C., United States York Telecom Corporation Full time

    Job DescriptionYork Telecom Corporation is seeking a highly skilled Sales Account Manager to join our public sector sales organization. As a Sales Account Manager, you will be responsible for building and fostering strategic relationships with senior leaders across government to drive digital transformation and growth.The ideal candidate will have a strong...

  • Telecom Construction Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Mastec Services Group Full time

    About the RoleWe are seeking a highly skilled and motivated Telecom Construction Specialist to join our team at MasTec Communications Group. As a key member of our construction team, you will play a critical role in supporting all phases of utility construction for various types of telecom projects.ResponsibilitiesSupport all phases of utility construction,...

  • Business Unit Director Telecom F/H

    4 days ago

    Washington, Washington, D.C., United States Acosta Group Full time

    Job Summary: We are seeking an experienced Business Unit Director Telecom F/H to lead our sales team in the telecom industry. As a key member of our team, you will be responsible for driving growth through door-to-door sales to small businesses in the telecommunications sector. Key Responsibilities:Develop, coach, and manage a team of professionals who will...

  • Telecommunications Field Specialist

    4 days ago

    Washington, Washington, D.C., United States Pinnacle Telecom Full time

    Job Title: Telecommunications Field SpecialistJob Summary:We are seeking a Telecommunications Field Specialist to join our team at Pinnacle Telecom Group, LLC. As a Telecommunications Field Specialist, you will be responsible for driving from one site to another to take site photos, hang signage, and upload information via email. This is a great opportunity...

  • AV Installation Specialist

    1 week ago

    Washington, Washington, D.C., United States G-Star Telecom Inc Full time

    Job DescriptionAs an AV Installation Specialist at G-Star Telecom Inc., you will be responsible for installing, setting up, and operating audiovisual and video conferencing systems. Your duties will include troubleshooting and repairing CISCO/POLY equipment, speakers, recording tools, and cameras. You will also be responsible for transporting equipment...

  • District Sales Manager

    4 days ago

    Washington, Washington, D.C., United States Acosta Group Full time

    Job Title: District Sales ManagerJob Summary:We are seeking a highly motivated and experienced District Sales Manager to lead our sales team in the telecom industry. As a District Sales Manager, you will be responsible for driving growth through door-to-door sales to small businesses.Key Responsibilities:Develop and implement effective sales strategies...

  • Telecom Support Specialist II

    4 weeks ago

    Washington, Washington, D.C., United States Sparks Group Full time

    Job DescriptionSparks Group is seeking a highly skilled Telecom Support Specialist to join our team in Washington DC. As a key member of our team, you will be responsible for providing technical assistance at the customer's physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and...

  • Project Manager

    4 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Job DescriptionJob DescriptionTechnical Project ManagerKey Responsibilities:Manage technical projects related to network, telecom, and infrastructure for new building construction or renovation projects.Key Skills:Project Management Processes, Artifacts, and Tools, Technical Project Management, Network, Telecom, Infrastructure, Construction, Renovation, IT,...

  • Relationship Manager

    2 weeks ago

    Washington, Washington, D.C., United States Penn Foster Inc Full time

    Job SummaryThe Relationship Manager is a key role in our organization, responsible for building and maintaining relationships with corporate donors, students, and departmental staff to ensure the success of our scholarship program.Key ResponsibilitiesRespond to inquiries from the general public and scholars regarding program processes and award...

  • Audio Visual Sales Engineer

    2 weeks ago

    Washington, Washington, D.C., United States G-Star Telecom Inc Full time

    Job OpportunityWe are seeking a highly skilled Audio Visual Sales Engineer to join our team at G-Star Telecom Inc. As a Sales Engineer, you will be responsible for selling and supporting our Audio Visual and Video Conferencing solutions to both federal government and commercial agencies/companies.Key Responsibilities:Develop and execute sales strategies to...

  • Audio Visual Sales Engineer

    2 weeks ago

    Washington, Washington, D.C., United States G-Star Telecom Inc Full time

    Job OpportunityWe are seeking a highly skilled Audio Visual Sales Engineer to join our team at G-Star Telecom Inc. As a Sales Engineer, you will be responsible for selling and supporting our Audio Visual and Video Conferencing solutions to both federal government and commercial agencies/companies.Key Responsibilities:Develop and execute sales strategies to...

  • Commercial Relationship Manager

    1 week ago

    Washington, Washington, D.C., United States CityFirst Bank Full time

    Job SummaryThe Commercial Relationship Manager is responsible for developing and maintaining relationships with commercial customers, including small businesses and not-for-profit organizations. This role involves soliciting new business, managing customer relationships, and providing ongoing services to existing customers.Key ResponsibilitiesDevelop new and...

  • Relationship Manager

    1 week ago

    Washington, Washington, D.C., United States UNITED NEGRO COLLEGE FUND Full time

    Job SummaryThe United Negro College Fund (UNCF) is seeking a skilled Relationship Manager to join our team in Washington D.C. This is a hybrid position that requires strong program administration and management skills, as well as the ability to build and maintain relationships with donors, students, and institutional staff.Key Responsibilities:Manage...

  • Director of Relationship Management

    2 weeks ago

    Washington, Washington, D.C., United States EAB Full time

    Job Title: Director, Relationship ManagementEAB Seramount is seeking a highly skilled Director, Relationship Management to join our team. As a key member of our Relationship Expansion team, you will be responsible for strengthening and directing executive member relationships, promoting partner utilization and engagement, and driving revenue growth through...

  • Relationship Manager, Seramount

    3 weeks ago

    Washington, Washington, D.C., United States EAB Full time

    About EABEAB is a leading provider of education and community solutions, dedicated to making education smarter and our communities stronger. We work with over 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities.Our mission is to accelerate progress and drive results across enrollment, student success,...

  • Customer Relationship Manager

    1 week ago

    Washington, Washington, D.C., United States Aurora Ripple Enterprises Full time

    Aurora Ripple Enterprises is a leading consulting sales and marketing firm specializing in telecommunications. Our team is seeking a highly motivated Customer Relationship Manager to help our clients' popular household brands maximize profitability and increase brand exposure through innovative revenue capabilities.We are looking for a self-starter to assist...

  • Pharmacy Relationship Manager

    2 weeks ago

    Washington, Washington, D.C., United States America's Pharmacy Group, LLC Full time

    Pharmacy Relationship Manager Job DescriptionWe are seeking a skilled Pharmacy Relationship Manager to join our team at America's Pharmacy Group, LLC. As a Pharmacy Relationship Manager, you will play a crucial role in driving the growth of our company by building and retaining customer relationships.Key Responsibilities:Educate pharmacy staff on how to save...