Telecom Support Specialist II

4 weeks ago

Washington, Washington, D.C., United States Sparks Group Full time
Job Description

Sparks Group is seeking a highly skilled Telecom Support Specialist to join our team in Washington DC. As a key member of our team, you will be responsible for providing technical assistance at the customer's physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services.

Key Responsibilities:
  • Oversee the day-to-day activities related to installation, verification, and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks
  • LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)
  • Inventories and prioritizes network and equipment repairs
  • Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools
  • Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers
Requirements:
  • A minimum of 2 - 5 years' experience in deskside and/or on-site network support
  • Support a Cisco centric WAN, LAN, and WLAN environment. This includes racks, hubs, routers, switches, wireless controllers, light weight access points (LWAP)
  • Support internal run-and-maintain activities, including monitoring and management system, respond to alerts, monitor health and seek improvement opportunities
  • Monitor system for trouble areas and proactively resolve and document root cause
  • Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment
  • Basic understanding of WLAN technologies, network management, b/g/n/ac standards

This is an in-person job opportunity. We offer a comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees. Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protected veteran status.

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