Assistant Store Manager
4 weeks ago
We are seeking a highly motivated and customer-focused Assistant Store Manager to join our team at Kurt Geiger. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of store standards.
Key Responsibilities- Provide outstanding customer service by greeting and assisting customers in a friendly and professional manner
- Actively engage with customers to understand their needs and offer product recommendations
- Stay informed about current products, trends, and promotions to provide up-to-date information to customers
- Work towards visual merchandising guidelines set for the store
- Train and develop team members to ensure they have the skills and knowledge to deliver exceptional customer service
- Maintain store standards throughout the store, including the back-of-house
- Liaise with Head Office teams for all business updates in the absence of the Store Manager
- Monitor and manage team KPIs to drive sales growth and customer satisfaction
- Motivate and drive the team to achieve sales targets and maintain high levels of customer satisfaction
- Support the Store Manager in recruiting and selecting new team members
- Maintain personal presentation standards and that of the team
- Ensure all products are properly tagged with accurate pricing and product information
- Process transactions accurately and efficiently using the point of sales system
- Closing and opening the store, as well as setting up the cash register
- Support with inventory management and organization of stockroom
- Replenish the shop floor as and when necessary
- Communicate daily needs of the store and team with the Store Manager
- Hold regular one-to-one meetings with team members to manage and maintain performance
- Highly motivated and customer-focused individual
- Interest in fashion and retail
- Target-driven with a focus on sales growth and customer satisfaction
- Experience in customer service, retail, or a related field
- Ability to interact with customers in a loud and often busy environment
- Ability to stand for long periods and engage in repetitive activities
- Ability to lift in excess of 50 pounds
- Ability to climb ladders and use a stepping stool
- Flexible to work weekends and evenings
- Eligible to work in the US
- Proficient in English, written and spoken
We offer a range of benefits to our employees, including:
- Employee discount
- 401k
- Career development opportunities
- Regular company training
- Medical and dental care
- Paid time off
- Bonus structure
- Complementary shoes per season
Kurt Geiger is a global footwear and accessories brand that is passionate about delivering exceptional customer service and creating a unique shopping experience. We are committed to empowering our talent to be confident and true to themselves, the London way. Our brand is built on a foundation of kindness, diversity, and inclusivity, and we strive to create a workplace culture that reflects these values.
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