Assistant Store Manager

4 weeks ago


Torrance, California, United States Kurt Geiger Full time
About the Role

We are seeking a highly motivated and customer-focused Assistant Store Manager to join our team at Kurt Geiger. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of store standards.

Key Responsibilities
  • Provide outstanding customer service by greeting and assisting customers in a friendly and professional manner
  • Actively engage with customers to understand their needs and offer product recommendations
  • Stay informed about current products, trends, and promotions to provide up-to-date information to customers
  • Work towards visual merchandising guidelines set for the store
  • Train and develop team members to ensure they have the skills and knowledge to deliver exceptional customer service
  • Maintain store standards throughout the store, including the back-of-house
  • Liaise with Head Office teams for all business updates in the absence of the Store Manager
  • Monitor and manage team KPIs to drive sales growth and customer satisfaction
  • Motivate and drive the team to achieve sales targets and maintain high levels of customer satisfaction
  • Support the Store Manager in recruiting and selecting new team members
  • Maintain personal presentation standards and that of the team
  • Ensure all products are properly tagged with accurate pricing and product information
  • Process transactions accurately and efficiently using the point of sales system
  • Closing and opening the store, as well as setting up the cash register
  • Support with inventory management and organization of stockroom
  • Replenish the shop floor as and when necessary
  • Communicate daily needs of the store and team with the Store Manager
  • Hold regular one-to-one meetings with team members to manage and maintain performance
Requirements
  • Highly motivated and customer-focused individual
  • Interest in fashion and retail
  • Target-driven with a focus on sales growth and customer satisfaction
  • Experience in customer service, retail, or a related field
  • Ability to interact with customers in a loud and often busy environment
  • Ability to stand for long periods and engage in repetitive activities
  • Ability to lift in excess of 50 pounds
  • Ability to climb ladders and use a stepping stool
  • Flexible to work weekends and evenings
  • Eligible to work in the US
  • Proficient in English, written and spoken
Benefits

We offer a range of benefits to our employees, including:

  • Employee discount
  • 401k
  • Career development opportunities
  • Regular company training
  • Medical and dental care
  • Paid time off
  • Bonus structure
  • Complementary shoes per season
About Kurt Geiger

Kurt Geiger is a global footwear and accessories brand that is passionate about delivering exceptional customer service and creating a unique shopping experience. We are committed to empowering our talent to be confident and true to themselves, the London way. Our brand is built on a foundation of kindness, diversity, and inclusivity, and we strive to create a workplace culture that reflects these values.



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