Customer Service Representative

3 days ago


Hagerstown, Maryland, United States Wingstop Full time

About Wingstop: Wingstop is a fast-growing restaurant chain that specializes in wings and other delicious food items. As a Guest Service Team Member, you will be the face and voice of our brand, delivering exceptional customer service to every guest who walks through our doors.

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Your Role: As a Guest Service Team Member, your primary responsibility will be to interact with guests, answer phone calls, take orders, and ensure that every guest has an authentic, positive, and genuine experience at Wingstop. You will also be responsible for maintaining a clean and organized dining area, managing cash and credit transactions accurately, and working effectively as part of a team to achieve sales goals.

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Key Responsibilities:

  • Provide World Class customer service by greeting guests, answering phone calls, taking orders, and delivering exceptional service throughout their dining experience
  • Maintain a clean and organized dining area, ensuring that all equipment, utensils, and supplies are stored properly
  • Manage cash and credit transactions accurately, handling refunds, exchanges, and other customer requests professionally
  • Work effectively as part of a team to achieve sales goals, contributing to a positive and productive work environment
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About You: We are seeking candidates who possess excellent communication skills, both verbal and written. You should be able to multitask, work under pressure, and maintain a calm demeanor in fast-paced situations. Your ability to build rapport with guests, colleagues, and management will make you stand out as a top candidate. Additionally, you must be reliable, punctual, and willing to learn and adapt to new systems and procedures quickly.

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Benefits: As a valued member of the Wingstop team, you can expect a competitive salary range of $12-$15 per hour, depending on location and experience. Other benefits include opportunities for advancement, flexible scheduling, and a fun, dynamic work environment. If you're passionate about delivering exceptional customer service and joining a growing company, we encourage you to apply today



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