Customer Service Ambassador for Books-A-Million

7 days ago


Hagerstown, Maryland, United States Books-A-Million, Inc. Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Ambassador to join our team at Books-A-Million, Inc. As a key member of our sales floor staff, you will be responsible for providing exceptional customer service to all customers, ensuring they have an outstanding shopping experience.

Key Responsibilities
  • Provide top-notch customer service by greeting each customer, answering questions, and efficiently handling transactions at the cash register.
  • Sell all products, including promoting loyalty rewards, educator programs, and other company-sponsored initiatives to drive sales and engagement.
  • Ensure timely delivery and placement of products on the sales floor in accordance with merchandising guidelines and timelines.
  • Maintain a clean and organized store environment, including resetting displays, picking up items, shelving books and products, and performing housekeeping tasks as needed.
  • Protect company assets by adhering to all loss prevention standards and demonstrating integrity in all transactions.
Requirements and Qualifications
  • Age 16 or older
  • Successful completion of all background screenings
PREFERRED SKILLS AND QUALIFICATIONS
  • Basic computer skills and cash register experience
  • Previous retail sales experience
Physical and Environmental Requirements
  • Able to stand and walk for extended periods
  • Able to use hands/arms to operate keyboard and telephone for repetitive motion activities
  • Able to lift or team lift objects up to 50 lbs., with or without assistance
  • Able to communicate effectively using speech, sight, and sound

$25,000 - $35,000 per year depending on experience



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