Equipment Service Representative

1 week ago


Hagerstown, Maryland, United States Atlantic Tractor LLC Full time

About Us

Atlantic Tractor LLC is a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. We are committed to our core values of Passionate; Positive; People-Oriented; Productive; Professional and Proud.

Career Opportunity

We are seeking an experienced Equipment Service Representative to join our team at our Hagerstown, Maryland store. As a key member of our Service Department, you will play a crucial role in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Key Responsibilities

  • Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
  • Answer customer inquiries about service work and generate repair quotes.
  • Prepare and manage work orders to ensure technicians have work in front of them.
  • Field internal and external customer inquiries to the Service Department.
  • Open work orders as directed by the Service Manager and maintain control until they are closed and invoiced.
  • Update customer profiles using equipment, hours, or other information from the customer work order.
  • Sell service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
  • Work with the Service Manager to identify and execute continuous process improvements.
  • Communicate, enforce, and monitor effective service department processes to ensure customer satisfaction.
  • Maintain a clean work area and perform work in a neat and orderly fashion.
  • Follow all safety rules and regulations in performing work assignments.
  • Maintain knowledge of John Deere and competitive products.
  • Complete other duties as assigned by Service Manager.

Requirements

  • Prior involvement/experience in activities such as sales, service, training or other related work within a mechanical field.
  • Experience with basic computer functions and accounting practices.
  • Experience working cooperatively in a team environment.
  • Excellent Customer Relationship Skills.
  • High School Diploma, GED or equivalent experience required.

Salary Information

The estimated salary for this position is $19 - $24 per hour based on experience.



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