Client Support Specialist
2 weeks ago
We are seeking a dedicated Customer Service Representative to join our team at Auto Repair Network. This role is essential in providing outstanding support to our clients and ensuring their satisfaction. The ideal candidate will possess strong communication, analytical, and organizational skills, along with a genuine commitment to customer service excellence.
Compensation:$15 - $17 hourly + commission
Key Responsibilities:- Provide friendly and professional assistance to customers via phone, adhering to established guidelines.
- Listen actively to customer concerns regarding their Vehicle Service Contracts and respond appropriately.
- Utilize critical thinking to identify potential reasons for contract cancellations and propose effective solutions.
- Deliver accurate information about coverage options, pricing, terms, and current promotions.
- Manage customer contract adjustments, renewals, and cancellations with precision.
- Collaborate with colleagues and supervisors to resolve customer issues and improve overall service quality.
- Stay informed about industry trends and changes related to Vehicle Service Contracts.
- Aim to meet individual and team performance metrics, including call quality and customer retention rates.
- High school diploma or equivalent.
- Prior experience in customer service or call center roles, particularly in customer retention.
- Exceptional verbal communication skills with a professional phone demeanor.
- Strong active listening skills and the ability to empathize with customers.
- Aptitude for multitasking in a fast-paced environment while managing high call volumes.
- Basic computer skills and familiarity with customer service software.
- Knowledge of Vehicle Service Contracts or experience in the automotive sector is advantageous.
- Problem-solving skills and a customer-focused approach to inquiries.
Auto Repair Network is a premier call center specializing in the sales and support of Vehicle Service Contracts. Our mission is to deliver exceptional customer service and comprehensive coverage options for vehicle owners nationwide. We are looking for talented individuals who are passionate about customer service to join our dynamic organization.
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Client Support Specialist
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