Client Support Specialist

1 week ago


Wentzville, Missouri, United States Auto Repair Network Full time
Job Overview

We are in search of a dedicated Customer Service Representative to join our team at Auto Repair Network. This role is essential in providing outstanding support to our clients and ensuring their satisfaction with our services. The ideal candidate will possess excellent communication, analytical, and organizational skills, along with a strong commitment to customer satisfaction.

Compensation:

$15 - $17 hourly + commission

Key Responsibilities:
  • Welcome and assist customers via phone with a professional and courteous approach, adhering to established guidelines.
  • Respond to customer inquiries regarding their Vehicle Service Contracts by actively listening and providing suitable solutions.
  • Utilize critical thinking to identify potential reasons for contract cancellations and propose effective retention strategies.
  • Deliver accurate information about coverage options, pricing, terms, and any current promotions.
  • Manage customer contract modifications, renewals, and cancellations following established procedures.
  • Collaborate with colleagues and supervisors to resolve customer issues and improve the overall customer experience.
  • Stay informed about industry trends and changes related to Vehicle Service Contracts.
  • Aim to meet individual and team performance metrics, including call quality and customer retention goals.
Qualifications:
  • High school diploma or equivalent.
  • Experience in a customer service or call center environment with a focus on customer retention.
  • Strong verbal communication skills with a professional phone demeanor.
  • Active listening abilities and the capacity to empathize with customers.
  • Aptitude for multitasking in a fast-paced environment while managing high call volumes.
  • Basic computer skills and familiarity with customer service software.
  • Knowledge of Vehicle Service Contracts or experience in the automotive sector is advantageous.
  • Problem-solving skills and a customer-centric approach to inquiries.
About Auto Repair Network

Auto Repair Network is a premier call center specializing in the sales and support of Vehicle Service Contracts. Our goal is to deliver exceptional customer service and comprehensive coverage options for vehicle owners nationwide. We are looking for talented individuals to contribute to our mission.



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