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Client Relations Specialist

2 months ago

Wentzville, Missouri, United States Central Bank of St. Louis Full time
Job Overview

POSITION SUMMARY:

This role is designated for individuals who primarily function as customer service representatives while also being trained to assist with account openings. The main responsibility is to support the customer service operations. Individuals in this position deliver a range of customer service and account management functions, including processing deposits, withdrawals, payments, welcoming clients, and managing account maintenance. Operates various office equipment efficiently. Identifies customer needs and promotes services that align with their interests. Makes suitable referrals to other departments for both traditional and innovative banking products and services. Ensures exceptional service delivery to clients. Conducts all interactions and responsibilities in accordance with established Bank policies, procedures, and systems, as well as the corporate code of conduct, Bank Secrecy Act, and all relevant State and Federal regulations.

KEY RESPONSIBILITIES:
  • Facilitate daily transaction services, including processing deposits, withdrawals, holds, loan payments, and other related transactions.
  • Maintain cash drawer within set limits and manage cash transactions with accuracy.
  • Ensure daily verification and balancing of assigned cash drawer, maintaining records of cash discrepancies.
  • Prepare necessary documentation to comply with Bank Secrecy Act (BSA) requirements, ensuring all customer information is accurately collected.
  • Develop and maintain a comprehensive understanding of compliance and regulatory issues relevant to customer service and banking operations.
  • Adhere to security protocols and understand procedures in the event of security incidents.
  • Keep a tidy and organized workspace, ensuring all cash and confidential materials are secured.
  • Exhibit exceptional customer service skills both in-person and over the phone, actively listening to customer needs and resolving issues with professionalism.
  • Assist in opening new accounts and processing account maintenance requests.
  • Proactively engage in sales opportunities, recommending bank products and services that meet customer needs.
  • Participate in training programs to enhance sales skills and achieve set goals.
  • Contribute to initiatives aimed at attracting new customers.
  • Organize daily tasks to effectively manage customer flow and bank processing requirements.
  • Maintain knowledge of all bank products and services.
  • Attend all mandatory training sessions.
ADDITIONAL RESPONSIBILITIES:

Support colleagues within the department as needed. May involve responsibilities related to vault and ATM balancing, as well as new account management. May also include additional duties as assigned.

POSITION REQUIREMENTS:
  • High school diploma or equivalent; or currently enrolled in a Cooperative Education Program.
  • Previous experience in banking is advantageous.
  • Experience in cash handling and customer service is preferred.
  • Basic mathematical skills are essential.
  • Proficiency in PC and typing skills is required.
  • Attention to detail is crucial.
  • Ability to maintain regular attendance is necessary.
  • Effective communication skills in English, both oral and written.
  • Strong interpersonal skills to foster positive relationships with customers and colleagues.
  • Good judgment and the ability to handle sensitive information are essential.
  • Ability to work efficiently and accurately, analyze information, and make informed decisions.
  • Willingness to take on additional responsibilities as they arise.
  • Competence in operating teller and office equipment, including computers and various banking tools.
  • Ability to interpret a variety of instructions in different formats.