Lead Store Associate

1 week ago


Los Angeles, California, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and experienced Lead Store Associate to join our team at Walgreens. As a key member of our store leadership team, you will be responsible for ensuring the smooth operation of our store, providing exceptional customer service, and leading a team of sales associates to achieve sales goals and objectives.

Key Responsibilities
  • Store Operations
    • Responsible for opening and closing the store in the absence of management, including starting up all required systems, handling cash, and ensuring the store is ready for business.
    • Completes product returns, order voids, customer refunds, and cash drops to the safe.
    • Models and delivers a distinctive and delightful customer experience.
  • Customer Experience
    • Engages customers and patients by greeting them and offering assistance with products and services.
    • Resolves customer issues and answers questions to ensure a positive customer experience.
    • Models and shares customer service best practices with all team members.
  • Operations
    • Responsible for holding store keys to open and close without management as necessary.
    • Assists with and coaches other team members to work with warehouse and vendor ordering process.
    • Responsible for registering all related sales on assigned cash register.
  • Training & Personal Development
    • Attends training and completes PPLs requested by Manager.
    • Obtains and maintains valid PTCB certification or pharmacy license as required by state.
  • Communications
    • Serves as a liaison between management and non-management team members.
    • Reports disciplinary issues and customer complaints to management.
Requirements
  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.


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