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Retail Store Associate

2 months ago

Los Angeles, California, United States Madhappy Limited Full time

About Madhappy Limited

Madhappy Limited is a dynamic and forward-thinking company dedicated to creating a more optimistic world through conversation around mental health. Our mission is to produce high-quality products and experiences that drive the conversation forward and create a brighter future.

Job Summary

We are seeking a highly motivated and customer-focused Store Associate to join our team. As a Store Associate, you will be responsible for providing exceptional customer service, maintaining a high-standard store operation, and contributing to the store's success.

Key Responsibilities

  • Provide superior service to all customers, ensuring a seamless and friendly shopping experience.
  • Maintain a high-standard store operation, including product presentation, store aesthetics, and organization.
  • Work closely with the store manager to ensure constant communication amongst the team and all operations are running smoothly.
  • Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.
  • Monitor customer feedback and share information with key stakeholders accordingly.
  • Receiving, returning, and transferring shipments, including online fulfillment and store-to-store transfers.

Requirements

  • 1+ years of retail associate experience.
  • Ability to think critically and solve problems when they arise.
  • Digital awareness and interest, with the ability to comfortably navigate e-commerce sites.
  • Honesty and integrity.
  • Strong interpersonal skills, with the ability to communicate professionally, patiently, and effectively with customers and team members.
  • Ability to thrive in a high-volume, high-traffic start-up environment.
  • Detail-oriented and culturally aware.
  • Ability to work a flexible schedule, including evenings, holidays, and weekends.

Perks

  • Free Madhappy products upon start date.
  • Discount to all stocked Madhappy products.
  • Performance-based bonus.
  • Mission-based company + casual and entrepreneurial work environment.