Customer Service Representative
2 weeks ago
Responsibilities:
* Respond to customer inquiries and concerns via phone, email, or in-person
* Utilize available resources and program knowledge to resolve customer issues
* Accurately record all interactions in our system of record
* Defuse and deescalate irate customers to ensure a great customer experience
* Verify and update customer information
* Identify and escalate priority issues
* Perform data entry into SharePoint and our business system
* Provide excellent customer service to participants, landlords, coworkers, clients, and vendors
Requirements:
* High School Diploma or equivalent
* 2+ years of progressively responsible work experience in a public agency or related field
* Strong communication and typing skills
* Knowledge of Microsoft Office products
* Strong organizational skills to prioritize tasks and deliver work product on time
We offer a competitive salary of $15.00 per hour and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.", "requirements": "["High School Diploma or equivalent", "2+ years of progressively responsible work experience in a public agency or related field", "Strong communication and typing skills", "Knowledge of Microsoft Office products", "Strong organizational skills to prioritize tasks and deliver work product on time"]", "benefits": "Competitive salary of $15.00 per hour"}
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