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Help Desk Support Specialist

2 months ago

Atlanta, Georgia, United States Uptown Full time
Job Title: Help Desk Analyst

At Uptown, we are seeking a highly skilled and detail-oriented Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Provide timely and effective technical support to employees via phone, email, and in-person.
  • Identify, prioritize, and escalate technical issues to ensure prompt resolution.
  • Collaborate with IT teams to resolve complex technical issues.
  • Develop and maintain positive relationships with employees and stakeholders.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements:
  • 2-3 years of experience in a help desk or technical support role.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with competing priorities.
  • Proficiency in MS Windows and various IT software packages.
Work Environment:

Our office is located in the heart of Atlanta, and we offer a hybrid work model with 2 days remote and 3 days in-office. The position requires sitting for extended periods, using a computer terminal, and interacting with employees and stakeholders.