Help Desk Analyst

3 weeks ago


Atlanta, Georgia, United States InTown Suites Full time

InTown Suites is a leading economy extended stay hotel brand with a strong commitment to diversity, equity, and inclusion.

The Help Desk Analyst will play a critical role in ensuring the smooth operation of our IT systems, providing technical support to our employees and guests.

Key Responsibilities:

  • Provide technical assistance to users via phone, email, and in-person support
  • Identify, prioritize, and escalate technical issues
  • Install, configure, and troubleshoot computer hardware and software
  • Monitor and maintain network connectivity and performance
  • Develop and maintain positive relationships with employees and vendors

Requirements:

  • 2-3 years of experience in IT help desk or technical support
  • Bachelor's degree in Computer Science or related field, or equivalent experience
  • Excellent communication and problem-solving skills
  • Proficiency in MS Windows and various IT software packages

Work Environment:

The Help Desk Analyst will be based in our Atlanta office, working in a typical office environment with moderate noise levels.

Physical Demands:

The position requires sitting for extended periods, with occasional standing, walking, and lifting up to 25 pounds.

Travel Demands:

The role may require occasional local travel and overnight trips for training and meetings.



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