Help Desk Support Specialist
4 days ago
As a Help Desk Support Specialist at Lorven Technologies, you will provide technical support to users within assigned units, including management, faculty, and staff personnel. Your responsibilities will include installing, maintaining, and upgrading workstation and peripheral hardware and software, as well as responding to and resolving workstation, application, and server-related problems. You will also provide users with assistance in working with specific applications and maintain/troubleshoot office-related equipment and applications.
Responsibilities
Key responsibilities include experience with Windows, Help desk, account management, supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening, and producing RMF documentation. You will also support office equipment such as printers and scanners, and document installed applications. A minimum of 2-5 years of job-related experience is required.
Skill Matrix
The ideal candidate will have experience with Windows, Help desk, account management, and supporting secure VTC calls. They will also have experience with software patching and upgrades, system hardening, and producing RMF documentation. Additionally, they will have experience supporting office equipment such as printers and scanners, and documenting installed applications. The required amount of experience is 2 years.
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Help Desk Support Specialist
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Help Desk Support Specialist
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Atlanta, Georgia, United States Lorven Technologies Full timeJob SummaryWe are seeking a skilled Help Desk Support Specialist to join our team at Lorven Technologies. As a Help Desk Support Specialist, you will provide unit-level support in the installation, operation, and maintenance of computer systems.Key ResponsibilitiesInstall, maintain, and upgrade workstation and peripheral hardware and software.Respond to and...
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