Help Desk Support Specialist

3 days ago


Atlanta, Georgia, United States Lorven Technologies Full time
Job Summary

We are seeking a skilled Help Desk Support Specialist to join our team at Lorven Technologies. As a Help Desk Support Specialist, you will be responsible for providing unit-level support in the installation, operation, and maintenance of computer systems.

Key Responsibilities
  • Install, maintain, and upgrade workstation and peripheral hardware and software.
  • Respond to and resolve workstation, application, and server-related problems.
  • Update desktop software and applications, and maintain documentation on installed applications.
  • Provide users with assistance in working with specific applications.
  • Maintain and troubleshoot office-related equipment and applications, such as copiers, fax machines, printers, building access systems, and email accounts.
Requirements
  • 2-5 years of job-related experience.
  • Experience with Windows, Help Desk, account management, and supporting secure VTC calls.
  • Ability to conduct basic user troubleshooting, software patching and upgrades, system hardening, and producing RMF documentation.
  • Supporting office equipment, such as printers and scanners, and documenting installed applications.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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