Community Outreach Specialist

3 weeks ago

Burlington, Vermont, United States COTS Full time

About the Role

The Community Outreach Specialist will work directly with individuals and families staying in emergency shelters, as well as those utilizing our Daystation. They will provide direct assistance to assigned clients, supporting them in developing a housing plan for transition to stable housing.

Responsibilities

  • Build and maintain professional relationships with clients, helping to overcome barriers they may face.
  • Travel to client locations to meet with them, onsite at motels or in COTS buildings.
  • Directly assist clients with timely completion of Public Housing Authority applications for rental subsidies and other relevant state/local housing assistance programs.
  • Navigate benefits like 3Squares, Reach Up, SSI & SSDI.
  • Connect individuals to available resources that can expedite their transition from emergency shelter into transitional or permanent housing.
  • Develop a housing support crisis plan that includes early prevention/intervention when housing is jeopardized.
  • Collaborate closely with referral agencies regarding eligibility determination and verification for clients.
  • Assist clients with accessing resources to ensure basic needs are met, such as hygiene products, connection to medical providers, harm reduction tools, and more.
  • Establish and maintain positive, collaborative relationships with motel staff and owners, as well as other applicable community partners.
  • Provide retention services for clients who have obtained housing, which includes facilitating communication with landlords, paperwork processing, and connection to community supports such as mental health resources.

Requirements

  • A minimum of a high school degree or equivalent is required; a bachelor's degree in social work, education, human services, counseling, or a related field is preferred.
  • A minimum of one year of prior experience in direct service work is required; two years of experience plus relevant coursework is preferred. Specific experience with case management preferred.
  • Candidates with experience working with individuals experiencing homelessness and crisis intervention, as well as knowledge of resources and services for individuals and families preferred.
  • Ability to work with individuals with mental health, medical, substance abuse, domestic and sexual violence experiences, and employment issues required.
  • Familiarity with regulations, laws, and procedures of the Vermont Agency of Human Services is preferred.
  • Reliability, independent decision-making, and strong written and verbal communication skills are essential.
  • Must be able to travel locally within Chittenden County.

Benefits and Compensation

This is an hourly, full-time, benefits-eligible position. Hourly pay starts at $22.00/hour. The Committee on Temporary Shelter (COTS) offers a competitive benefits package including access to healthcare, retirement savings, and robust time off, as well as benefits focused on supporting human services professionals with mental and emotional wellbeing.

About COTS

COTS has been working in Chittenden County to creatively find solutions to end homelessness for 40 years. We strive to create a supportive, collaborative, and fun work environment. Our mission is to advocate for long-term solutions to end homelessness and provide emergency shelter, services, and long-term housing for Vermonters who are experiencing homelessness or are marginally housed.

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