Senior Director, HR Service Center

1 week ago


Redwood City, California, United States Stanford University Full time
Job Summary

Stanford University is seeking a Senior Director, HR Service Center to lead the development and management of the university-facing HR Service Center organization. This role will oversee the creation of a modernized approach to serving university employees as valued customers.

The Senior Director will be responsible for driving the optimization of technology and metrics to continually improve HR service delivery and strategic alignment. This includes advancing HR resources and continually improving processes and service delivery in the areas of HR inquiries, benefits and leaves, I-9 processing, HR operations, data transactions, and other related HR areas.

The ideal candidate will have a strong understanding of HR customer service delivery, HR data management, leaves of absence, benefits, HR compliance, and related HR functions. They will also have experience overseeing an HR service center and call center at a complex organization.

This is a full-time position that reports to the Associate Vice President for Total Rewards and Operations. The expected pay range for this position is $216,000 - $240,000.

Key Responsibilities
  • Develop and execute a modernized HR Service Center department
  • Drive the optimization of technology and metrics to improve HR service delivery
  • Advance HR resources and continually improve processes and service delivery
  • Oversee the creation of a tailored HR Service Center organization
  • Develop and implement HR systems and initiatives to drive organizational change
Requirements
  • Bachelor's degree and twelve years of relevant experience or combination of education and relevant experience
  • Background in Human Resources, Customer Service, and HR Service Center Operations
  • Demonstrated knowledge of best practices in HR customer service delivery, HR data management, leaves of absence, benefits, HR compliance, and related HR functions
  • Experience overseeing an HR service center and call center at a complex organization
  • Ability to make resource and development decisions based on data and metrics


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