Community Engagement Specialist

2 weeks ago


Kansas City Missouri, United States YMCA of Greater Kansas City Full time

Position Overview:


The Community Engagement Specialist serves as the initial point of contact for the YMCA, tasked with delivering information about services, programs, and events to members, participants, and the general public in a friendly, knowledgeable, and courteous manner.

This role emphasizes exceptional customer service to members and program participants while actively promoting membership growth within our facilities.

Our Organizational Culture:
The YMCA of Greater Kansas City embodies a mission driven by core values that shape our culture. It defines who we are, who we strive to be, and how we engage with our community each day. We are purpose-driven; our presence is meaningful.

We are Inclusive:
We welcome everyone. Our environment fosters belonging and personal growth.

We are Authentic:
We appreciate individuality and value each person’s unique contributions.

We are Optimistic:
We believe in the potential of every individual to make a positive impact in the world.

We are Supportive:
We are committed to assisting you in your journey toward realizing your full potential.

We are Resolute:
Our unwavering commitment is to strengthen our community, starting with you.

Key Responsibilities:
- Welcome members, participants, staff, and the public with warmth and respect.

- Verify the identity of all members and participants utilizing the facility.

- Manage incoming calls in accordance with YMCA communication protocols.

- Direct inquiries and visitors to the appropriate personnel on-site.

- Provide accurate information in response to inquiries and needs.

- Address complaints with professionalism and courtesy.

- Report any unsafe conditions, complaints, required repairs, incidents, or accidents to the relevant staff immediately.

- Operate the membership and program sales system as instructed.

- Collect and maintain awareness of applicable fees, ensuring responsibility for cash handling, receipts, and financial records.

- Conduct tours and inform members and potential members about available services, programs, events, and volunteer opportunities.

- Maintain a clean and organized welcome center and lobby area.

Qualifications:
- Minimum age of 16 years.

- Proven ability to deliver outstanding customer service.

- Strong communication skills, including proficiency in phone etiquette.

- Ability to work effectively with individuals from diverse backgrounds, abilities, and perspectives.

- Capable of exercising discretion and maintaining confidentiality.

- Detail-oriented with strong organizational skills and the ability to manage multiple tasks.

- Competent in making independent and sound decisions in a dynamic environment.

- Basic mathematical skills for handling fees.

- Proficient in computer skills with the adaptability to learn new software.

- Experience in working productively with minimal supervision.

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