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Community Engagement Specialist

2 months ago


Park City, Utah, United States Ninety Full time
Job Description

We are seeking a highly skilled Community Engagement Specialist to join our team at Ninety. As a Community Engagement Specialist, you will be responsible for building and managing our initial user community, developing strategies for community growth and engagement, and creating content that resonates with our community.

Key Responsibilities:
  • Community Building:
    • Develop and implement strategies for community growth and engagement.
    • Identify and leverage various platforms to build the community.
    • Establish key performance indicators for community growth and engagement success.
  • Community Management:
    • Monitor community interactions and respond to members' queries and concerns promptly.
    • Facilitate discussions and encourage member participation.
    • Implement community guidelines and ensure adherence to maintain a positive and respectful environment.
  • Content Creation:
    • Create and curate content that resonates with the community.
    • Collaborate with the Marketing, Product, and Revenue teams to draw on expertise and seed community with meaningful content and responses.
  • Events and Activities:
    • Help identify opportunities to organize and host online events such as webinars, Q&A sessions, and live chats.
    • Help with our first user conference, being a subject matter expert in creating a meaningful in-person experience, and how it will translate back to the community.
  • Analytics and Reporting:
    • Track community growth and engagement metrics.
    • Provide regular reports on community performance and insights.
    • Use data to refine and improve community strategies.
  • Hiring and Training:
    • Identify the need for additional community management resources as scope increases, to eventually lead a team.
    • Educate across departments around the impact of the community on our clients and revenue-generating metrics to create buy-in across teams, while soliciting support in management from subject matter experts across the company.
What Success Looks Like:
  • Work with Client Success leaders to understand how the community is helping scale support and services.
  • Work with Product leaders to understand how the community is helping generate product adoption.
  • Work with Marketing leaders to understand how the community is fostering positive brand engagement and deeper learning from our content.
  • 50 active members in the first 3 months.
  • Drive engagement with 10% of our clients within the first year.
Preferred Qualifications:
  • 5+ years experience in Customer Success, Community or similar build roles.
  • Has been a part of an initial community build from the ground up.
  • Proven experience in community management or a similar role.
  • Strong understanding of online community platforms and tools.
  • Excellent written and verbal communication skills.
  • Creative and strategic thinking with the ability to generate new ideas.
  • Ability to work independently, across various stakeholders, and handle multiple tasks simultaneously.
  • Passion for creativity, content, community and entrepreneurship.
About Us as an Employer:

We believe in helping our employees flourish. At Ninety, we focus on attracting, developing, and retaining our kind of great people. How?

  • We believe in Work From Anywhere, giving our employees the freedom and flexibility to work from wherever they need to live their best life.
  • As-needed vacation. Don't worry about punching the clock or losing days.
  • Health and Dental insurance with employer contribution toward premiums
  • Employer Paid Life insurance and Long Term Disability Coverage
  • HSA, FSA, and DCFSA accounts available.
  • Productivity/Wellness allowance.
  • Generous Paid Parental Leave
  • Professional development allowance.
  • Technology allowance.
  • Company gatherings with travel allowance.

We love doing what we do: Small to midsize businesses are the foundation of almost every healthy community. They provide not just employment but opportunities for people to learn, grow and become leaders who take responsibility for the well-being of the community.

Our values:

G​...Get Smart Stuff Done

T​...Teamwork

R​...Resilient ​

I​... Inquisitive​

B​...Best ​

E​...Extra Mile