IT Manager Technical Product

4 hours ago


Grand Rapids, Michigan, United States Meijer Full time

About the Role:

Meijer is seeking an IT Technical Product Manager to lead IT Automated Operations (AIOps) and drive consistency, speed, and quality through automation. This leader will also oversee Enterprise Monitoring and Observability to provide full-stack end-to-end visibility of our applications and associated infrastructure.

Key Responsibilities:

  • Develop and maintain a technology roadmap that supports business objectives.
  • Develop project resourcing strategies, allocating budget, staff, tools, and specialized support necessary for cost-effective implementation.
  • Ensure delivery of business value leading SAFe Agile teams.
  • Support business, IT users, and stakeholders; operate and maintain IT solutions.

IT Automated Operations (AIOps):

  • Leverage machine learning and artificial intelligence within IT to focus on continuous improvement.
  • Drive operational labor reduction and elimination program through automation, scripting, and continuous improvement.
  • Work with stakeholders to develop ROI and prioritize automation backlog.
  • Develop self-service enablement and automation team culture and skill.
  • Ensure consistency and cross-team use of automation assets.
  • Work across IT to build the automation library of patterns, bots, and scripts; this includes orchestration, provisioning, etc.
  • Implement through automation advancing CI/CD.

Enterprise Monitoring and Observability:

  • Enterprise Monitoring strategy and enablement.
  • Log aggregation.
  • Event correlation and management.
  • Actionable Alert management.
  • Discovery and Configuration Management Database (CMDB).
  • Service Mapping; end-to-end topology.

Requirements:

  • Bachelor's degree in Computer Science, Computer Information Systems, Business Information Systems, Engineering, or related discipline or equivalent work experience and technical training is required.
  • 10+ years of broad technical knowledge with hands-on experience managing systems, development, and environments; knowledge of relevant technology and tools (ServiceNow, Dynatrace, RPA, Azure Monitor, Log Management, etc.).
  • 3+ years demonstrating leadership skills and possessing a track record of managing technical staff (cross-functional experience highly desirable).
  • Experience managing budgets and understanding impact of financial decisions to P&L.
  • Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals.
  • Leadership skills that create and foster an environment of trust and empowerment.
  • Strong verbal and written communication skills, with an ability to express complex technical concepts in business terms.
  • Strong analytical, problem-solving, and conceptual skills.
  • Strong project management skills with experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors.
  • Strong teamwork and interpersonal skills. Ability to communicate and persuade at all management levels and thrive in a cross-functional environment.
  • Knowledge and experience in developing and executing strategic information systems plans.


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