Customer Service Representative

4 weeks ago


San Jose, California, United States CCS Facility Services Full time
About CCS Facility Services:

We are a leading building service contractor in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses.

Our team is guided by a Service Heart, with a passion to exceed our customer's expectations and build meaningful connections.

We are looking for a driven and enthusiastic professional to join our team as an Account Manager.


Key Responsibilities:
  • Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.
  • Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
  • Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
  • Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
  • Coach, guide, and develop field personnel to enhance their skills and performance.

Qualifications:
  • Excellent communication and interpersonal skills to effectively engage with clients and employees.
  • Strong problem-solving abilities to address issues promptly and proactively.
  • A passion for delivering exceptional customer service.
  • Proficiency in computer skills, particularly in Word and Excel.
  • Ability to multitask effectively in a fast-paced environment.
  • Bilingual proficiency in Spanish is preferred.

Benefits:
We recognize, invest, and promote from within. Our unified core values create a sense of community among our amazing colleagues, who are passionate and guided by a Service Heart to providing the best employee and customer experience.

Competitive salary and benefits package.

Opportunities for professional development and advancement.

Dynamic and collaborative work environment.

Health and wellness programs.

Be a part of a growing company's success.

We believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills.

We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.

CCS is committed to a diverse and inclusive workplace.

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