Customer Service Representative

3 weeks ago

San Jose, California, United States San Jose, Chevron Full time
Job DescriptionJob DescriptionPosition Summary
As a Customer Service Representative at San Jose Chevron, you will play a vital role in delivering exceptional customer service and supporting the company's day-to-day operations. Under the guidance of the General Manager and District Manager, you will be responsible for maintaining a clean and visually appealing food mart, ensuring it is well-stocked with quality food and beverage options. Your duties will include cash register operations, store and merchandise maintenance, and providing excellent customer service.
Responsibilities and Duties:Customer Service Duties
  • Welcome and make eye contact with all customers when they enter the store
  • Professionally represent the company
  • Consistently maintain a professional, courteous attitude when dealing with customers
  • Manage the customer's checkout procedures when they purchase products
  • Perform the Four Steps of Customer Service with all customers to ensure an excellent experience
  • Offer current promotional items to all customers
  • Offer credit card applications and information to all customers
  • Issue receipts to customers
  • Make necessary refunds with the approval of a manager
Cash Register Duties
  • Accurately operate the cash register (Point of Sale -POS system), processing all customer cash, debit, and credit transactions and balancing the cash drawer at the end of the shift
  • Issue receipts to customers for products bought and make necessary refunds, credits, or changes to customers
  • Perform simple math calculations
  • Make sure all money is dropped in the safe according to company policy and procedures
Visual Communications
  • Stock and maintain all shelves, store displays, and coolers to ensure they are visually appealing to customers
  • Make sure all promotional signage is in good condition and displayed in critical areas to maximize effectiveness
  • Ensure that all prices are displayed correctly for each product
  • Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager
  • Keep the food and beverage area clean, neat, and well-stocked with all necessary items
Maintenance/Cleanliness/Safety Duties
  • Maintain and clean the outdoor equipment (pumps, water buckets, squeegees, paper towel dispensers, spill buckets, etc.)
  • Remove and dispose of trash and debris outside/inside
  • Sweep and mop store floors and other cleaning duties, as necessary
  • Clean station restrooms
  • Understand and comply with training on the Emergency Shutoff Locations at each location, both outside and inside, and the procedures for alarms
Miscellaneous
  • Follow the Shift Duties schedule for correlating shifts
  • Check for valid identification for all credit card transactions and age-restricted items (Lotto/Tobacco/Alcohol)
  • Understand how the car wash operates and how to reset it if needed (Only applicable for locations with car wash)
  • Perform all other duties assigned
Skill Set
  • The candidate must be able to work any shift, Sunday – Saturday, to support the company's business needs
  • He/she/they must be able to communicate effectively
  • The candidate should demonstrate practical verbal communication skills and have excellent follow-through
  • The candidate should be self-motivated but with the ability to follow directions
  • Able to multitask while offering excellent customer service, checking inventory levels, managing the cash register, and interacting with staff and clientele
Knowledge/Experience: High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. CPR and first aid training is a plus. Adaptability, multi-tasking, and sound decision-making abilities are necessary for the success of this role. Computer proficiency is also required.
Software, Tools, and Equipment: You may be required to use and familiarize yourself with the following software, tools, and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Physical Demands and Work Environment Ability to perform numerous physical activities that require considerable use of your hands, arms, and legs and moving your whole body, including prolonged or repeated standing, bending, walking, climbing, stooping kneeling, crouching, and lifting materials. Frequent lifting, grasping, and carrying materials, inventory, and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash registers (POS) and stock displays and coolers. Must communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.

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