Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at GDM Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and driving customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product information and make recommendations to customers.
- Process customer orders and handle returns or exchanges.
- Collaborate with internal teams to resolve customer complaints and issues.
- Meet or exceed customer satisfaction targets and sales goals.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer service experience in a call center or retail environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet productivity targets.
- Basic computer skills and proficiency in Microsoft Office.
What We Offer:
- Competitive hourly rate and bonus structure.
- Opportunities for career advancement and professional growth.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off and holidays.
- Flexible scheduling and work-life balance.
Why Work with Us:
GDM Group is a dynamic and growing company that values its employees and customers. We offer a supportive and inclusive work environment, opportunities for professional growth, and a competitive compensation package. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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