Customer Service Representative

4 weeks ago


San Jose, California, United States GDM Group Full time
Job Overview

We are seeking a highly skilled and motivated Customer Service Representative to join our team at GDM Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and driving customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product information and make recommendations to customers.
  • Process customer orders and handle returns or exchanges.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Meet or exceed customer satisfaction targets and sales goals.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of customer service experience in a call center or retail environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity targets.
  • Basic computer skills and proficiency in Microsoft Office.

What We Offer:

  • Competitive hourly rate and bonus structure.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid time off and holidays.
  • Flexible scheduling and work-life balance.

Why Work with Us:

GDM Group is a dynamic and growing company that values its employees and customers. We offer a supportive and inclusive work environment, opportunities for professional growth, and a competitive compensation package. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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