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Front Desk Representative

2 months ago

Lawrenceville Georgia, United States Georgia Retina Full time
Job Summary

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts.

Key Responsibilities
  • Provide High-Level Customer Service: Displays a high level of professionalism and gives superb customer service to patients and their representatives.
  • Verify Patient Information: Obtains and reviews patient demographic and insurance information for accuracy.
  • Manage Patient Accounts: Verifies insurance and collects copays, co-insurance, and outstanding balances.
  • Ensure Patient Intake Forms are Complete: Ensures all patient intake forms are signed and complete.
  • Answer Patient Communication: Answers patient communication pathways, including phone calls, messages, and emails.
  • Schedule Appointments: Schedules appointments for patients.
  • Process Medical Record Requests: Processes medical record requests per policies and procedures.
  • Coordinate with Clinical Staff: Coordinates with clinical staff to ensure optimal patient experience.
Requirements
  • Education: High School Diploma or Equivalent Certificate.
  • Experience: Minimum 2 years of experience in a medical office/healthcare setting.
  • Skills: Strong computer knowledge and skills, minimum typing speed of 30 WPM, strong desire to assist others, highly dependable and organized, outstanding interpersonal skills, and an impeccably clean, polished, professional image.
Preferred Qualifications
  • Understanding of Medical Terminology: Understanding of medical terminology.
Company Benefits
  • Competitive Benefits Package: We offer a competitive benefits package to our employees, including medical, dental, vision, 401k with match, HSA/FSA, telemedicine, and a generous PTO package.
  • Free Benefits: We also offer the following benefits for free: employee discounts and perks, employee assistance program, group life/AD&D, short-term disability insurance, long-term disability insurance, and eye care benefits.