Customer Service Associate

2 days ago


Evansville, Indiana, United States Michaels Stores, Inc. Full time

We are seeking a highly motivated and customer-focused Customer Service Associate - Stock Team Lead to join our team at Michaels Stores, Inc. in Evansville, IN.

About the Role

This is a key leadership role that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences. As a Stock Team Lead, you will be responsible for leading a team of Sales Associates in providing outstanding service to customers, maintaining store standards, and achieving sales goals.

About You

To be successful in this role, you must have a strong ability to multitask, work in a fast-paced environment, and provide support to your team members. You should also be able to communicate effectively with customers, address their concerns, and resolve issues promptly.

Responsibilities
  • Lead a team of Sales Associates in providing exceptional customer service
  • Maintain high standards of store recovery and merchandise presentation
  • Work collaboratively with colleagues to achieve sales goals and objectives
  • Provide training and coaching to Sales Associates to enhance their skills and knowledge
  • Analyze sales data and make recommendations to improve sales performance
Requirements

The ideal candidate will have:

  • A minimum of 16 years of age
  • High school diploma or equivalent required; some college education preferred
  • Previous retail experience, preferably in a stockroom or customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to lift heavy boxes and navigate store aisles comfortably
What We Offer

In exchange for your hard work and dedication, we offer:

  • A competitive salary of $40,000 - $60,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous employee discount program
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
About Michaels Stores, Inc.

Michaels Stores, Inc. is the leading arts and crafts retailer in North America, operating over 1,300 stores across 49 states and Canada. We are committed to creating a welcoming and inclusive shopping environment for our customers and fostering a culture of creativity and innovation among our team members.



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