Customer Service Coordinator

6 days ago


Evansville, Indiana, United States KOORSEN Fire & Security Full time
Company Overview: At Koorsen Fire & Security, we're committed to excellence and driving the fire and security industry forward. As an Administrative Assistant, you'll play a vital role in supporting our team in Evansville, IN.

Estimated Salary: Up to $21 per hour based on experience.

Job Description: In this role, you'll be responsible for providing administrative support, answering phone calls, managing data entry, offering customer service, scheduling technicians, and interacting with customers, vendors, and colleagues in a professional manner.

Key Responsibilities:
  • Support branch personnel with administrative tasks
  • Answer phone calls and respond to customer inquiries
  • Manage data entry and maintain accurate records
  • Offer exceptional customer service and resolve issues efficiently
  • Schedule technicians and coordinate services
  • Interact with customers, vendors, and colleagues in a professional manner

Requirements:
  • Experience with dispatching, accounts payable, or scheduling service calls
  • Pass drug and background screenings
  • Strong written and verbal communication skills
  • Proficiency working in Microsoft Suite (Outlook, Word, Excel, PowerPoint)
  • High school diploma or GED equivalent
  • Ability to effectively answer and route phone calls on a multi-line system
  • Ability to use a 10-key pad for efficient and accurate data entry

Benefits:
  • Competitive pay
  • Significant health package
  • Annual bonus program
  • Life insurance
  • Continuous learning opportunities
  • 401k plan
  • Paid holidays
  • Generous PTO
  • Tuition reimbursement
  • Career growth opportunities

Physical Demands: This role requires prolonged sitting, effective use of standard office equipment, and some repetitive motions while using a computer.

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